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Itunes Payment - Account not upgraded



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I paid for Deezer premium via iTunes but it is still not working
I bought Deezer premium but it is not working. I need to use it tomorrow, fix it, please

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Hi there @ryn @Annazhigalina

Have you had the chance to check the info in this topic? You'll need to contact our support team and they'll help 🙂
Hello!
I had a Premium account that I use with a *******@gmail. com mail.... but it was administrated by my App Store account.... so today I changed to a deezer Family account.... the payment was taken by deezer... but I still have a Premium account not a family account...

Please HELP ME!
I just payed my subscription and its not working!please help
Userlevel 7
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Hi there @Gloria Antonio @Arihadnna Moreno

You'll need to contact our support team, as described above 👍🏼
Hi there, this is indeed an error, but you can just send the confirmation of the payment to us here and we'll be able to fix this for you ☺
I want to contact to support team
where ? Pls I need help urgent
Dear Deezer Team
I paid the renewal Subscribe by the app from one week & half & till now it told me pls subscribe & I’m still on Deezer Free !!!!!!!!!!!!
of course it’s Not my business that Deezer have a Problem with Apple or ITunes !!!!!!!
Pls I need Fast Answer & Fast Solving my Prob ASAP
because there will be only 2 option to solve my Problem Not other:
(1) Activate the Premium from you (Support Team)
or
(2) Retrieve my Money that I paid
let the support team contact me urgent,
my Name is Ahmed Melgg & My email is: [removed to protect personal details]
waiting ur Replying ASAP as Really I’m so angry because it’s the first time I’m facing something like this
Userlevel 7
Badge +6

Hi there, this is indeed an error, but you can just send the confirmation of the payment to us here and we'll be able to fix this for you ☺I want to contact to support team
where ? Pls I need help urgent


It's hyperlinked on "here" above ;)

Only our support team will be able to check your account...
So, on September 10th i wanted to renew my Deezer subscription, and I did, but when it was processing the payment, it said that "something went wrong" and it ate money from my bank account but did not gave me my subscription. Everytime i log into my Deezer it says "failed to charge for license renewal. We enabled you few extra days of Deezer Premium for you to enjoy while you renew your license", even tho my money disappeared from my bank account. I want a refund or a month of free Deezer Premium!!

Hello,
I have a Premium subscription and I would like to change it to a Family subscription. I couldn't do this from the app, so I subscribed to Deezer Family from my iPhone through Settings->iTunes & Apple Store->Apple ID->View Apple ID->Subscriptions->Deezer (Selected Deezer Family (1 Month).
When I log into the Deezer app, my subscription still reads Premium and not Family.
Can someone please help?

Thank you,
Danny
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Hi there @TijanKusacic @dankaram11

Please get in touch with our support team here and they'll be able to help you further 👍🏼
Five days ago I paied Deezer Premium with Apple store but in my phone there’s still Deezer free.
what can I do to resolve the problem?

Userlevel 7
Badge +6
Hey there @Vincenzo Greco

Please see above for more info and the link for our support team 😉

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