Sticky Answered

Itunes Payment - Account not upgraded



Show first post

776 replies

Hello,
I bought a subscription to Deezer premium through IOS app store, but in my deezer app still stands FREE. Is there any solution for my problem?
Thanks in advance
Damir
Userlevel 7
Badge +5
Hi there @beso29

Sorry to hear that. Please look above for further help 😉
Hi
my deezer account is still on free version but Its paid tru itunes every month from now is 3 months! Last month payment attachment its prove!!
I want like first to be fixed but if not possible than I want my money back please!
thank You

Userlevel 7
Badge +5
Hi there @Emir Cufta

Sorry about that. Please look above on how to contact our support for further help 😉
I also have the same problem i paid and it says i am still on free trial
Hi , i paid for my subscription today 01-11-17, they took money but the application doesn’t work!! Can you help me pls??
I have the same problem,subscribed to premium and was charged but I am still on free
Userlevel 7
Badge +5
Hi there @<a href="http://lillian.apadet" target="_blank" rel="nofollow noreferrer noopener">lillian.apadet</a> @Ivic

Please contact our support team and they'll be able to help 😉
@Rudi i already did still nothing i paid it few days ago and now i cant choose song every second comercials it frustrating for something i paid for
Userlevel 7
Badge +5
Hi there @Ivic

I couldn't see that you've contacted my colleagues in the support team. Your account shows as Free so I strongly suggest you reach out to them. The link is here.
hola, tengo el mismo problema...
como se soluciona esto??
Userlevel 7
Badge +6
hola, tengo el mismo problema...
como se soluciona esto??


By getting in touch with our support team here 🙂 please send them the proof of payment
I payed for my premium through itunes , it's been 2weeks since I payed but my account is still free ? I expect you you to fix my problem ASAP cuz I sent a message to the support team and the literally just ignored me and no one replied ?!!! my request number was 4769839
I paid for the premium through apple app and the payment went through but the subscription hasn’t been activated yet, why?
Userlevel 7
Badge +5
Hi there @ashMuh

Sorry to hear that. I can now see that my colleague in support has replied to you. If you need any further help, please let us know.

Hello, I am having a similar problem, subscription done via iTunes account but not reflecting on Deezer app. Can someone please look into this and reconcile the two please, as my subscription is days are ongoing and I am not able to use the app. Can subscription say be reset to whenever this is fixed please as I have lost 3 days not being able to use the app. Thanks.
Userlevel 7
Badge +5
Hi there @Monalisa @imanbisade

Please see above on how to contact our support team and they should be able to help you further 🤓
Good day.

i recently subscribed via ITunes but it still has ads and still ask for me to subscribe. Payment was done and money was deducted from my account. This is happening with both my accounts.

Please advise
Hi , i paid for my subscription to upgrade for premium they took money but its still in free mode!! Can you help me pls??
Userlevel 6
Badge +4
Hey @Mohammed Ali abdalla ! Please follow this thread for further info 😉
I upgraded from premium to family and updated my expired credit card details for iTunes at the same time - now I’ve been billed for a premium and family account together (confirmed by bank and iTunes purchase history) but I’m still stuck on the free app. Please can support contact me ASAP to refund the cost of the premium bill and to s

ort out the family subscription in my app. Thanks.
Hi , i paid for my subscription today 11-08-19, they took money but the application doesn’t work!! Can you help me pls??
I paid a 3 months trial with iTunes via PayPal, but the account is still not upgraded. How can I solve this problem?
Same thing happened to me yesterday and I’m still trying to solve this problem but I’m going around in circles:((((
Userlevel 7
Badge +5
Hi there @Natalie Simone Dunn @alex guerrero @andrewdt

Please contact our support team here for further help.

Reply