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is deezer family and deezer hifi the same now?


My Suscrition plan changed from deezer hifi to deezer family by its own...  i still have “hi fi” over my songs, but seeing that there is no messege saying anything, i believe that now deezer family and deezer hi fi are the same… 

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Best answer by dee_dirk 10 July 2021, 07:10

The best thing to do is to contact support:
https://support.deezer.com/hc/en-gb/requests/new

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Userlevel 6
Badge +4

Hello @Leo Di Leva - Deezer Hi-Fi,

Where do you live?
Subscriptions have been changed in some countries.

You can check your subscription as follows:

Tab Music → Settings (gear icon) → Account management → Manage my subscription :slight_smile:

Hi, i'm from argentina, My suscription plan says "deezer family" but im not sure if all the tracks are still Hi-Fi, for the time being, there still Hi-Fi... Just, that i'm a little bit confuse, i was a member of deezer hi fi, suddendly, it change to family ...

Userlevel 6
Badge +4

Argentina is also affected.

Look here:

 

Argentina is also affected.

Look here:

 

is not the same that we are talking… i WANT deezer hi fi, but now, my plan has changed names, i still have the option to listen in hi-fi but my plan has changed … is a little bit more expensive, but that is note the problem, im worried, that i may loose hi fi quality….

Userlevel 6
Badge +4

The best thing to do is to contact support:
https://support.deezer.com/hc/en-gb/requests/new

Userlevel 7
Badge +6

They might have overlooked to update the line in your account settings, it should say “Deezer Family HiFi” for you now. If you can still see the HiFi logo on the album covers in your play queue, you are in fact listening to FLAC streaming. Keep in mind that a few albums are still not available in HiFi, but only in HQ.

Userlevel 7
Badge +7

They might have overlooked to update the line in your account settings, it should say “Deezer Family HiFi” for you now. If you can still see the HiFi logo on the album covers in your play queue, you are in fact listening to FLAC streaming. Keep in mind that a few albums are still not available in HiFi, but only in HQ.

I see that even on hard dance music there is some tracks HQ only.

I guess it’s ongoing progress to make all hifi.

You can however look at different release of a track in hope that release is hifi quality.

Userlevel 6
Badge +3

Hi @Leo Di Leva - Deezer Hi-Fi, as I mentioned in the thread our Deezer legends suggested above, We’ve updated our offering in Argentina and all customers now have the option to access HiFi content by default (either in Premium or Family). We want to provide more value to our subscribers by giving them lossless quality music and we also want to make sure that more money goes to the artists you enjoy.
Yes it is a bit more expensive but I can guarantee that you have access to FLAC. 
If you have any questions please let me know. 
:nerd:

@Jaime. Is HiFi being offered through Premium rolling out to other countries soon? I’m asking because I cancelled/stopped my monthly HiFi payment and wanted to pay for either Annual HiFi or Annual Premium and didn’t want to spend more on the Annual HiFi now that HiFi is being implemented into Premium? Thanks in advance.

Userlevel 6
Badge +3

hey @MattNicholas We do not have any plans to change our pricing in any of our other countries right now and the current plans will remain the same until further notice.
Thanks :)

Userlevel 7
Badge +7

@Jaime. Is HiFi being offered through Premium rolling out to other countries soon? I’m asking because I cancelled/stopped my monthly HiFi payment and wanted to pay for either Annual HiFi or Annual Premium and didn’t want to spend more on the Annual HiFi now that HiFi is being implemented into Premium? Thanks in advance.

I recommend to go Hifi as soon as possible annually. It’s worth it.

Noticeable details and they won’t bring free hifi to premium, I don’t think so. That’s my opinion.

Even if they did, they probably will raise prices to do so.

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