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im already registered as deezer premium but there are deezer family offering ads while im online

  • 11 September 2019
  • 1 reply
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Hi, im already registered as deezer premium but there are deezer family offering ads while im online. How to remove those ads since it often appears?
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Best answer by Rob Igo 11 September 2019, 10:16

Hi @ardiantosnugroho

if you're music is stopping and you're being told you need a Family plan then it means that another device is using your account to stream music at the same time.

Please disconnect all devices from your account (under settings) and perhaps change your password.

Let us know how you get on 🙂
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Hi @ardiantosnugroho

if you're music is stopping and you're being told you need a Family plan then it means that another device is using your account to stream music at the same time.

Please disconnect all devices from your account (under settings) and perhaps change your password.

Let us know how you get on 🙂

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