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I would like a refund



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I was charged before I was able to cancel my subscription, is there any chance that I can get a refund?
Userlevel 7
Badge +5
Hi there @Charles.Jones.III

Please see above 😉
I only signed up for a free 1 month trial just to see what this is like but deezer took out a payment of £12.99 from my account and I’m fuming I never agreed to get charged,I only agreed to a 1month free trial today and I’m really angry as I already didn’t have hardly any money in my card.ive never had this problem before ever with anyone & I just want my money back
I paid it outomaticly. I want to refund. I cancelled order now.
Userlevel 7
Badge +6
I paid it outomaticly. I want to refund. I cancelled order now.


Please get in touch with our support team here 😉
Userlevel 7
Badge +6
I only signed up for a free 1 month trial just to see what this is like but deezer took out a payment of £12.99 from my account and I’m fuming I never agreed to get charged,I only agreed to a 1month free trial today and I’m really angry as I already didn’t have hardly any money in my card.ive never had this problem before ever with anyone & I just want my money back


Hi there, it means you didn't cancel your account before the 1 month free and your account was renewed automaticity. You have paid to iTunes and not to Deezer, in this case, please get in touch with iTunes directly, they will be able to have a look for you.
So u transferred music services two months ago last month you guys didn’t charge me but now all of a sudden you guys charged me today so what’s up with that?
Userlevel 7
Badge +6
So u transferred music services two months ago last month you guys didn’t charge me but now all of a sudden you guys charged me today so what’s up with that?


Hi there, please get in touch with our support team here, they can have a look for you. 😉

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