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I would like a refund



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I was charged before I was able to cancel my subscription, is there any chance that I can get a refund?
Userlevel 5
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Hi there @Charles.Jones.III

Please see above 😉
I only signed up for a free 1 month trial just to see what this is like but deezer took out a payment of £12.99 from my account and I’m fuming I never agreed to get charged,I only agreed to a 1month free trial today and I’m really angry as I already didn’t have hardly any money in my card.ive never had this problem before ever with anyone & I just want my money back
I paid it outomaticly. I want to refund. I cancelled order now.
Userlevel 7
Badge +5
Fatih.PORTAKAL wrote:

I paid it outomaticly. I want to refund. I cancelled order now.




Please get in touch with our support team here 😉
Userlevel 7
Badge +5
Vaidg wrote:

I only signed up for a free 1 month trial just to see what this is like but deezer took out a payment of £12.99 from my account and I’m fuming I never agreed to get charged,I only agreed to a 1month free trial today and I’m really angry as I already didn’t have hardly any money in my card.ive never had this problem before ever with anyone & I just want my money back




Hi there, it means you didn't cancel your account before the 1 month free and your account was renewed automaticity. You have paid to iTunes and not to Deezer, in this case, please get in touch with iTunes directly, they will be able to have a look for you.

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