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I was charged twice!



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Userlevel 7
Badge +6
I can se that deezer have charged me twice for to month?


Please get in touch with our support team here and send them an image of the charges. They will be able to check your payments for you 😉
hi Deezer team!

i m lost here ... it seems that I have 2 active subscriptions but i can only view one online

28/12 Deezerafrica - 6,17
24/12 Deezer - 5,72

my subscritpion plan says "deezer family" for 3 749.00 XOF = 5.72 euros ...

what is then this deezer africa subcription then?

thanks for your help

Patrice
Userlevel 7
Badge +5
Hi @Patrice Annequin please see above what to do in this case if you still need help 😉
Dear moderators and other people ,
i need your help. On the same day at an interval of 5 minutes, 2 payments were immediately deducted from my card. Can I find out the reason? (I have only one account).
Userlevel 7
Badge +5
Hi there @IKalimbet

Sorry about that. Because the payments were taken roughly at the same time, it's unlikely that you have two accounts (normally the cause of the issue).
So why don't you try contacting our support team and show them a screenshot or confirmation of the two payments being taken from your account? It could be a card issuer error where you see 2 transactions but only one would actually be charged and debited from your account. Speak to support and they should be able to sort it out 😉
en cours de mois je suis passé d'un abonnement prémium à un abonnement family donc j'ai été facturé du premium et du family?. J'arai attendu d'être facturé que du prorata temporis de l'abonnment family, j'aimerai être remboursé.
Userlevel 7
Badge +5
Hey there @johill14

I've checked the account linked to the email you used here in the community and there are no double payments. Perhaps you have 2 accounts set up. Please contact our support team and they should be able to get to the bottom of this 😉
I am being charged twice a month for this app.

I do have two accounts but one of them is only active on the Free setting. I have double checked.

Also when trying to delete this second (old) account, the app does not accept my password. It does however accept my password when logging into the account.

Please help, I would like to avoid losing more funds.

Regards
Elzanne
Userlevel 7
Badge +6
I am being charged twice a month for this app.

I do have two accounts but one of them is only active on the Free setting. I have double checked.

Also when trying to delete this second (old) account, the app does not accept my password. It does however accept my password when logging into the account.

Please help, I would like to avoid losing more funds.

Regards
Elzanne



Hi there, please send an image of the charges to our support team here, they will be able to help you with this! 😉
Sorry my computer wudent let me ride... but here it is :D

Hi my name is Jasmin. i have a user here at deezer. and here last month there I had to pay in my free month which I do not understand. haven't had it before but had to pay late in the month. can I get the money back?
Userlevel 7
Badge +5
Hi there @jasmin_juhl

Check this topic for more info. I've verified your account on our side and I can't see two payments.
Я отписался от премиум и у меня два раза за месяц сняли деньги. Вопрос какого хрена
Hi, today I’ve been charged £12.99 and £9.99? Why is this?
Userlevel 7
Badge +5
Hi @ruslan999 sorry for my reply in English. I was not able to see any double charge in your account, instead the last transactions have been refused. If you still think you have been charged twice please contact our support as described above.
Да у
Вот фото того что у меня сняло дважды со счёта
Userlevel 7
Badge +5
Hi @ChrisCooney this happens if you activated payments on two different accounts. Please contact support as described above to solve this ;)

@ruslan999 please contact support in this case as described above 😉
Wht was I charged twice?
Userlevel 7
Badge +5
Hi there @Trevor Lee Spray

Please check above for further help 😉
Hi,
I need assistance i was charged twice for my subscryption
Can you please help ?
Userlevel 7
Badge +5
Hi there @Roland Imiolczyk

Please check above for more help 😉
I use Deezer Regular but this month I was charged twice I only have one account so I don’t understand why I was charged twice
Userlevel 7
Badge +7
You can contact deezer support directly to check why you been charged twice .

https://en.deezercommunity.com/get-started-14/tip-contacting-deezer-support-172
Hi I paid for my deezer
6USD
And 9USD but it still says im on the free plan how can this be when i was charged on bank account twice
Userlevel 7
Badge +5
Hey @Sam-E.Lee.Jones

Please have a look here in this topic for more info 😉

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