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I'm overcharged by Deezer after Family plan update to HIFI

  • 9 May 2021
  • 1 reply
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i'm worry because after I upgraded today the Family plan to Family HIFI I was charged with 10.49 euro.

But just few days ago, on 5th of May,  I payed 7.49 euro for Family plan as uzual.

In addition of that above, I receiver Two emails: one noticing me for upgrade, second one is like I'm new for Deezer! 

BY NO MEANS DO I WANT TO PAY FOR TWO SUBSCRIPTIONS !!!

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Best answer by Noam Asulin 11 May 2021, 10:17

Switching to a different subscription plan means you will be charged full price for the updated plan . The only option is to cancel the current plan and once you are  on free mode again ,opt in to the desired subscription plan . 

Anyway you can contact deezer support . Maybe they can refund you or something : 

How to contact Deezer Support | Deezer Community, bringing music lovers together

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Switching to a different subscription plan means you will be charged full price for the updated plan . The only option is to cancel the current plan and once you are  on free mode again ,opt in to the desired subscription plan . 

Anyway you can contact deezer support . Maybe they can refund you or something : 

How to contact Deezer Support | Deezer Community, bringing music lovers together