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I didn't get the free trial



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Userlevel 7
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I just got the Deezer app and my friend was saying that you get a 15 day free trail of premium. I haven’t gotten the trail and I’m wondering how to get it??? Can anyone help me??? Please read the topic above and let me know if you have any questions 🙂
Im subscribed to 30 day free trail before I pay £9.99 and its gone from my app. It says I'm not subscribed to any premiums.
Userlevel 7
Badge +6
Hi @johnhawk1996, please send an email to our support team here, they can check you account for you 😉
A few days ago I signed up for a 30-day free trial. However, today I was charged 12.99 for no reason. I don’t know why this happened because it said it was a FREE trial. Any ideas of why this is?
Userlevel 7
Badge +6
Hi @darrenbrady2020, you subscribed via iTunes. Please get in touch with them to know what happened 😉
I was never offered free month was billed this amount after 5 days???? Never disclosed amount just took it out of PayPal account !!???
Grant me an offer as offered in advertisements! Or refund - fraudulent!
Userlevel 7
Badge +6
I was never offered free month was billed this amount after 5 days???? Never disclosed amount just took it out of PayPal account !!???
Grant me an offer as offered in advertisements! Or refund - fraudulent!


Hi there. You subscribed via iTunes, not to Deezer directly. Please get in touch with iTunes to know more about it.
I signed up for the free month trial and had £20 pound for lunch at college but once I signed up I noticed that £12 was taken out of my account
Userlevel 7
Badge +5
HI @Aja1029 I could see that you have activate a subscription through iTunes. You must have used the card attached to your iTunes account before for a Deezer trial that is why you did not get the free trial this time I am afraid.

Please contact Apple directly if you like to have a refund.

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