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I already subscribed and payment was done, but still on shuffle mood


i already subscribed and payment was done , but still on shuffle mood ?
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Best answer by Rob Igo 20 November 2018, 10:52

Hi @Hany Hammad

please have a read of this link 🙂 - https://en.deezercommunity.com/your-account-and-subscription-5/paid-but-still-being-asked-to-subscribe-2169

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Userlevel 7
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Hi @Hany Hammad

please have a read of this link 🙂 - https://en.deezercommunity.com/your-account-and-subscription-5/paid-but-still-being-asked-to-subscribe-2169
I subscribed several hours ago, received the confirmation email and my account is showing my subscription but I’m still in shuffle mode, still get ads and sponsored songs. I logged out and in several times and only use one email address. What else should I do?
Userlevel 7
Badge +6
perrineh2906 wrote:

I subscribed several hours ago, received the confirmation email and my account is showing my subscription but I’m still in shuffle mode, still get ads and sponsored songs. I logged out and in several times and only use one email address. What else should I do?



Please get in touch with our support team here 😉

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