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How to upgrade to HiFi via iTunes


Hi, I have a Premium + account at present and I wish to take advantage of a Bang and Olufsen offer to upgrade to Deezer HiFi but keep getting this message preventing me from concluding the upgrade 'You are already subscribed to Deezer Premium+.You will be redirected to your music feed' I then am unable to upgrade. Please help!
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Best answer by Ana. 18 January 2018, 17:04

Hi there, HiFi isn't available via iTunes, so you need to first cancel that subscription, wait for it to expire and then subscribe directly on this link - http://www.deezer.com/en/offers/hifi 🙂

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9 replies

Userlevel 7
Badge +4
Hi Colin, I've checked here and you're subscribed via iTunes, right? Payment via iTunes isn't accepted for HiFi subscriptions, so this is why your upgrade isn't working. You need to cancel your current subscription and then subscribe again to HiFi after your Premium expires.
  1. I have premium+ subsribction visible on my apple account, but deezer app says i'm still on free plan.
  2. How i can upgrade to hifi via iphone app
Userlevel 7
Badge +4
Hi there, HiFi isn't available via iTunes, so you need to first cancel that subscription, wait for it to expire and then subscribe directly on this link - http://www.deezer.com/en/offers/hifi 🙂
How is it possible to upgrade from premium to hi-fi?
Userlevel 7
Badge +6
Hi @Henrik Brisson, you subscribe via iTunes, please see above 🙂
Userlevel 1
I am in my first month of Deezer, attempting to evaluate it against other streaming services, and I need to pay to upgrade from Premium to Hi Fi. I am told via on-screen messaging, "You are not approved to upgrade to this at this time". Nonsense. I want to UPGRADE not CANCEL. Please Deezer customer service, that I have already praised in another service's customer service thread, help me out. I want to settle on the best service for my needs, given my limits of equipment anNd domestic bliss.
Userlevel 7
Badge +6
Hi @Tom Fowler, this is happening because you are currently paying to iTunes and they don't have our HiFi subscription. You need to cancel your current subscription with iTunes, wait until it's back to Free and then subscribe to HiFi directly to us 🙂
Hi there,

I am trying to upgrade my premium subscription to HiFi and it says I am not eligible to receive this offer and I am unable to upgrade.

Can anyone give me some advice?
Userlevel 7
Badge +7
@jonjayal I merged your post into this topic. Please check the answer on the fist post on top 🙂

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