Sticky

How to cancel your Deezer Subscription



Show first post

969 replies

Userlevel 7
Badge +6
Shakeela wrote:

I am trying to cancel my account but the option does not show up. The page isn't loading or there is a bug.
Please help.
I need to cancel my account. It's a premium subscription directly from Deezer.



HI there, are you following as it shows below? If you need any more help canceling your account, please get in touch with ou support team here, they can cancel for you. ;)

Userlevel 7
Badge +6
We noticed today that some users are not able to cancel their account. In this case, please get in touch with our support team Hi there, if you are not able to cancel your account. please get in touch with our support team here or send me a private message here! Our developers are investigating this issue!
Badge
same thing happened with cricket users. there was no cancel button to migrate over.
Userlevel 7
Badge +5
Hi @amoraluv Cricket never have this button in general, because the subscription goes through Cricket and not directly through us. This doe snot concern Cricket subscribers.
i cancelled 3 months ago and is still being charged!!! I am pissed !!!! please get a freaking contact us link!!!! WTF !!!!! please stop chaging me and refund 3 months!!!!!!!!!!!!!!!!!!!
customers (some) want a freaking contact us link!!!!! not pushed to a forum!
Hi,

i recently create an account with the email deleted to protect personal details but i can not retrieve my gmail account.
could you please cancel the free trial (its finished this month) from this account?
thanks in advance for your feedback.
Userlevel 7
Badge +5
Hi @dbl390 the link to contact us is at the very beginning of this topic, here again for you: https://support.deezer.com/hc/en/requests/new
Userlevel 7
Badge +5
Hi @letiusmose if you are having trouble to cancel yourself please contact our support team at the link above 😉
Hi, I subscribed to deezer premium about 20 days ago and now I can't login, so I would like to cancel my subscription since I'm really disappointed with all the login issues but I can't cancel if I'm not logged in
Userlevel 7
Badge +5
Hi there @Ana.Papoila.Magalhães

Sorry to hear about that. I've checked your account and unlinked your social media, and also sent you a password reset email. If you can't login after this, please let me know.
Hello i have a previous suscription and i take a promo where i pay small amounth and i get 3 months of premium deezer, then i don't want to stay in premium, how i unsuscribe of that
On my e mail deezer send me messages where they say that my payment was rejected.
Please contact with me [removed to protect personal details]
Thanks
Userlevel 7
Badge +5
Hi there @Santipoker13

Please have a look here in this topic for more info.
I am trying to cancel my subscription, thought I had an have noticed payments being taken from my account. Logged in to find I am using the “free” service which is clearly not the case when money is being debited from my account. I wish to cancel all subscriptions with Deezer as I do not use this app.
Userlevel 7
Badge +5
Hey @Lea Butterworth

Please look above for more info.
I’d like to cancel my account and get a refund
Userlevel 7
Badge +5
Hey @Dylan01

Here's where you'll find more instructions on cancellations.
I did everything according to the instructions but the subscription remained. And the - "Cancel my Subscription" button disappeared. Both on the PC and on the android. Please help
Userlevel 7
Badge +5
Hey @Smoke

Perhaps it's best if you contact our support team, they should be able to help out.

Reply