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How to cancel your Deezer Subscription



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Userlevel 7
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Shakeela wrote:

I am trying to cancel my account but the option does not show up. The page isn't loading or there is a bug.
Please help.
I need to cancel my account. It's a premium subscription directly from Deezer.



HI there, are you following as it shows below? If you need any more help canceling your account, please get in touch with ou support team here, they can cancel for you. ;)

Userlevel 7
Badge +6
We noticed today that some users are not able to cancel their account. In this case, please get in touch with our support team Hi there, if you are not able to cancel your account. please get in touch with our support team here or send me a private message here! Our developers are investigating this issue!
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same thing happened with cricket users. there was no cancel button to migrate over.
Userlevel 7
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Hi @amoraluv Cricket never have this button in general, because the subscription goes through Cricket and not directly through us. This doe snot concern Cricket subscribers.
i cancelled 3 months ago and is still being charged!!! I am pissed !!!! please get a freaking contact us link!!!! WTF !!!!! please stop chaging me and refund 3 months!!!!!!!!!!!!!!!!!!!
customers (some) want a freaking contact us link!!!!! not pushed to a forum!
Hi,

i recently create an account with the email deleted to protect personal details but i can not retrieve my gmail account.
could you please cancel the free trial (its finished this month) from this account?
thanks in advance for your feedback.
Userlevel 7
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Hi @dbl390 the link to contact us is at the very beginning of this topic, here again for you: https://support.deezer.com/hc/en/requests/new
Userlevel 7
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Hi @letiusmose if you are having trouble to cancel yourself please contact our support team at the link above 😉

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