Answered

How do I change my Deezer payment method?

  • 15 November 2018
  • 25 replies
  • 2420 views

I’ve been trying to update my payment method to pay for my monthly subscription to no avail. I’ve tried online and through the mobile app. I’ve also tried numerous payment cards. What am I doing wrong? I don’t want to cancel my subscription but this is beyond frustrating.
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Best answer by Jaime. 18 November 2021, 18:39

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25 replies

Userlevel 7
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Hi there, what exactly is not working? Do you get an error message? If so which one? I need more information in order to help you 😉
Thank you for your help! I get the same message saying my payment method was denied and I need to change my payment method. I have tried different MasterCards and a Visa card....all denied (and yes, I have money available on all cards). I have researched this issue as best I can and read that if I was having issues with a payment on The Deezer app, then change my payment online on Deezer.com. So I tried that too....still receive the same error message. Again, thank you for your help 👍🏻
Userlevel 7
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Thank you for your help! I get the same message saying my payment method was denied and I need to change my payment method. I have tried different MasterCards and a Visa card....all denied (and yes, I have money available on all cards). I have researched this issue as best I can and read that if I was having issues with a payment on The Deezer app, then change my payment online on Deezer.com. So I tried that too....still receive the same error message. Again, thank you for your help 👍🏻

Please clear the cache and cookies of your browser and try again!
It worked! Thank you!!!
hello all,

I have a problem with updating my bank card details. So, i cannot update payment and can't access to my music. Could you suggest anything


Thankyou
Userlevel 7
Badge +7
hello all,

I have a problem with updating my bank card details. So, i cannot update payment and can't access to my music. Could you suggest anything


Thankyou


Hi there, please open your account from a computer, clear the browser cache, and update the card details as it shows here - https://support.deezer.com/hc/en-gb/articles/214349045-Change-payment-details
I had a visa card, had expired. Got a new one but when I try to "change method of payment" I get only a white screen.... what to do? can I contact Deezer?
Userlevel 7
Badge +8
Hi there @popaul

Please check above and see if it helps. If it doesn't, you can always contact our support team here 😉
the problem of my payment apparently solved by itself. I suddenly could change the card number. Thanks
Hello, could you please tell me how to change the card for payment, since my old one expired?
Thank you
Teodora
Userlevel 7
Badge +1
Hey @Tea991 ! Please follow this thread for further info 🙂 If the issue persists, please contact our Support Team here 🙂
I have been on Deezer for some time but changed my Credit Card and the system will not allow me to edit payment details and I am finding it very frustrating trying to get a proper working solution and very poor support information. I need this revolved or nay go to another service.
Userlevel 7
Badge +8
Hi there @Brian1963

Sorry to hear that. Please see the replies above for further help 👍🏼

My debit card expires soon. I'm not renewing that card but i have another j thatIs like to use as my payment method, my problem is that when i try to manage my sub. It won't let me change from the current card to the new one. What do i do? 

Userlevel 7
Badge +1

Hey @jimmi.kidd! Please check this topic for further info ;) 

How can I remove then add a bank card on my account ?? 

Userlevel 7
Badge +8

Hi @NicoleMarie7289 

Thanks for reaching out. Please see above for more info, and let us know if you need help :thumbsup_tone2:

Please could you let me know where to update payment details 

Userlevel 7
Badge +4

Hello @Kate.Laird, to update your payment details, you should:

  1. Log in to your account at deezer.com
  2. Select your user profile Profile_Icon_Edited.png (next to the notifications bell)
  3. If you're logging in with Deezer Family, please use the Main profile to change your details
  4. Select Account Settings
  5. On the My information tab, select Manage my subscription
  6. Go to Payment method
  7. Change your payment method and enter your new details

Let me know if you still struggle to do so, and have a look at this article for further details.

Have a nice day :slight_smile:

I'm trying to change my payment method to Paypal, but it failed.

Userlevel 7
Badge +3

Hi @Klaudija.Kokolj I can see in our system that you successfully changed your Deezer payment method to PayPal :slight_smile: From now on the payments are taken via PayPal.

Hi, I'm trying to change my payment method from credit card to a PayPal like method here in Colombia (PSE) using my debitcard, but I can't find a way to do it. What can I do?

Userlevel 7
Badge +4

Hello @Vale_Josefina, feel free to get in touch with our customer support team so that they can assist you :slight_smile:

Have a nice day!

Deezer is saying payment did not go thru....trying to resubmit payment....how do you resubmit payment successfully....thx...

Userlevel 7
Badge +4

Hey @brian1970 if you are having payment issues, please contact our Deezer Support Team as soon as possible and one of our agents will be able to help.
Apologies for the inconvenience

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