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How can I activate a promo code in a different country?


Hi, I bought a speaker at the “Fnac” in France for my cousin’s 18th birthday (I’m French, but I live in the UK) and saw that I would get 4 months of Deezer for free. She already has a Deezer family account, and as I usually use Spotify, I thought this would be a good time to try it out. 

However, when I tried to use the promo code, the following message appears:

“Sorry, this offer isn't available in this country.”

Is there a way to activate the offer code even though I am abroad? It’s slightly annoying that I cannot access this, just because I am on the other side of the Channel, I still bought the speaker, and this is £40 worth of Deezer premium which I thought I would be getting, and hence why I bought her the speaker with Fnac!

Thank you for your help!

:)

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Best answer by Pia.Deezer 22 May 2020, 16:55

Hi @delacour22 most of our music catalogue is global - so there is no big change :wink: Just a few releases are only available in UK but then others are available in France (local music licenses). No worries, you can still access all of the features and you still keep your favourite songs, playlists, albums and favourite artists in your music collection. Also, you can switch back to Deezer UK after the 4 months if you like.

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Userlevel 7
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Hi @delacour22 thank you for contacting us :slight_smile: Please bear in mind that you can only activate a FNAC offer code while being in France. Therefore, the only solution would be that your cousin or other relative logs into your Deezer account while being in France and activates the 4 months Premium for you. Make sure to change your Deezer password afterwards. Please bear in mind that you then automatically enjoy Deezer Premium France and not Deezer Premium UK. I hope this helps

Hi thank you so much for getting back to me so fast! What does it mean that I can use Deezer Premium France? Is it that my recommended music will be French but that I can still access all other features? 

Thanks again :)

Userlevel 7
Badge +3

Hi @delacour22 most of our music catalogue is global - so there is no big change :wink: Just a few releases are only available in UK but then others are available in France (local music licenses). No worries, you can still access all of the features and you still keep your favourite songs, playlists, albums and favourite artists in your music collection. Also, you can switch back to Deezer UK after the 4 months if you like.

Ok thank you so much for all your help!

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