Solved

Higher Price with iTunes

  • 27 November 2017
  • 80 replies
  • 1150 views

Hello! Why the price of premium + account is 229 RUR (my friend payed 169RUR this month) and why there were no free 30 days trial for me?
icon

Best answer by Noam Asulin 12 December 2017, 12:35

12.99$ is the price for those who subscribed via iTunes . If you want to pay 9.99$ (Which I guess you are 🙂 ) you should cancel your current subscription and wait for the trail period to over . After this trail your account will be switching to free , then you will be able to renew your subscription via Deezer website . Do not renew it via iTunes . Here the link: https://www.deezer.com/en/offers/
View original

80 replies

Userlevel 7
Badge +7
Hi @Grisha Spiridonov, please note that you subscribe directly through ITunes. Since they are charging a transaction fee the price of the subscription is higher. You can of course cancel the subscription with Itunes and afterwards subscribe directly to Deezer for the standard price :)
Also you can't get the free trial through Itunes but only when signing up directly. Hope that answers your question 🙂
Thank you Anja!
Hi,

I'm excited to switch to Deezer; I just registered for a trial, but the final payment says it will be $12.99 monthly!

On your site it says Premium+ is $9.99, which is what was was advertised. How to correct this? Should I cancel my account and restart? Is there a way to change my payment plan?

https://www.deezer.com/us/offers
Userlevel 7
Badge +7
12.99$ is the price for those who subscribed via iTunes . If you want to pay 9.99$ (Which I guess you are 🙂 ) you should cancel your current subscription and wait for the trail period to over . After this trail your account will be switching to free , then you will be able to renew your subscription via Deezer website . Do not renew it via iTunes . Here the link: https://www.deezer.com/en/offers/
Thanks, that was helpful! I definitely would rather pay directly than compensate Apple for (what exactly?)
Will do as you suggest.
hello my paypal was playing up which means I missed one payment to deezer last week. I have been a premium customer since 2015. And I have a family account. Now I’m told I must re subscribe and it’s now going to cost £17.99 if I’m not able to get it for the original £14.99 then I will just go to Spotify.
Userlevel 7
Badge +4
Hey @rhys.lewis.7946 to keep paying the same price you need to use the same payment method. If you saw 17.99 it's because you were going to resubscribe via itunes, not paypal. Please go to this link on your browser and you should be able to subscribe via paypal - https://www.deezer.com/en/offers/family
In internet the Deezer Premium price is 9.99€ monthy

when i try to get Deezer Premium
in the Deezer App the
monthly prise is 12.99€
Hey that’s brilliant thankyou very much. That’s much appreciated
Userlevel 7
Badge +6
Hi @schmita , this is the iTunes price. If you prefer to pay 9.99, please open your account from a computer and subscribe directly to Deezer 😉
I'd like to confirm my monthly payment ..how much is it ? And why it's ($13.15) not $9.99?
Userlevel 7
Badge +7
Did you pay via apple store ?
Where are you from ?
Yes I do
From united arab Emirates
Userlevel 7
Badge +7
When you pay via Apple store Apple takes 30% for every deal taking place via the store , that's why you pay more , If you want to pay 9.99$ you need to cancel your current subscription and wait for your account to become free again . Then navigate to Deezer website and subscribe again for 9.99$
My subscription ended because my credit card expired.
I want to upgrade to the family subscription £14.99 and update my payment details.

When I click on subscription in my browser nothing happens other than a window with identical content opening.. It just goes in the loop there is no option to actually enter my credit card details subscription.
My iOS app offers the same subscription for £17.99 e.g. it's more expensive!

Can you help? I have been a subscriber for nearly 3 years and am feeling very frustrated right now
Userlevel 7
Badge +4
Hi Peter, iTunes subscriptions are a bit more expensive, so to keep paying £14.99 just resubscribe directly on this link https://www.deezer.com/en/offers/family 😉
I installed app on ios and i saw that subscription price is 229 rub, but on the site deezer.con 169 rub... im from russia.. why? And you gave me 15 days trial except 30
Userlevel 7
Badge +7
Hi there, please note that the higher price results from the transaction fees Itunes charges. But I could see that you've already subscribed directly to Deezer and got the free trial. You will also only be charged 169.00 RUB with this subscription 🙂
sorry, all is okey 🙂
Hi, how much do you charge for premium + subscription? Many thanks
Userlevel 7
Badge +4
Hi, how much do you charge for premium + subscription? Many thanks

That depends on which country you're in, but if you go on this link you should be able to see the price for your region: https://www.deezer.com/offers
Paid 12.99 through itunes however I used to pay £9.99 what happened did prices go up?!?
Also I am still asked to subscribe when i have already paid the 12.99 ...

I even received my invoice . Payment confirmed .
Please help
Userlevel 7
Badge +6
Hi @Dneecy , one is iTunes and the other one is Deezer's price 🙂 please see above.
Hello there is the difference! Could you please sort it out! I paid via app but then your webpage gives 3SGD lower price...!
Thank You
bR Juho
Userlevel 7
Badge +4
Hello there is the difference! Could you please sort it out! I paid via app but then your webpage gives 3SGD lower price...!
Thank You
bR Juho


Please check the reply above 🙂

Reply