Question

Help with subscribe


It won't let me subscribe

5 replies

Userlevel 7
Badge +8
Hi there @karle miranda

Sorry to hear that. What is exactly happening?
I've checked your account here and saw that your email address may have been misspelled (it says gmai.com instead of gmail.com). Have a look, maybe that's why you can't subscribe 😉

It won't let me subscribe either 

 

Userlevel 7
Badge +5

Hey @Antonio Coronado 

Do you get an error message? At what point do you get stuck?

Userlevel 6
Badge +4

@Antonio Coronado can you provide more information please?
Thanks :)

Userlevel 5
Badge +1

Hi @Antonio Coronado,

Please try the following:

  • Open up Deezer on a browser from a PC/Mac
  • Go to Deezer Offers page.
  • Pick your preferred Subscription Plan e.g. Premium, Hi-Fi, Family etc.
  • When prompted to enter your payment details:
    • Make sure the payment method has enough funds for plan you choose.
    • For the case of credit/debit cards, make sure it’s activated and enabled by your card provider to make online purchases/transactions.
  • Proceed with payment and if the payment is successful, you should have your account immediately upgraded to the new plan.
  • You can proceed to enjoy your music and podcasts here or on your other devices.
    • If upgrade doesn’t happen immediately, while still on your computer browser go to this link. Unlink all devices (if any).
    • Log out of Deezer, then log back in - that should almost all the time resolve this problem.

If none of the above addresses your concern, please raise a ticket here with support.

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