Hello Deezer freezing

  • 1 August 2020
  • 1 reply

Hello I'm paying for the most expensive account and my Deezer freez after few seconds with an error... I can't accept that 

Why is this happening? 

1 reply

Userlevel 7
Badge +5

Hi Jesse, what device is this happening?

If it's in your Android phone, please follow the steps, exactly in this order, to see if it helps with your issue:

  • make sure you're connected to a wifi network
  • uninstall Deezer
  • clean your phone's cache
  • remove the SD card
  • turn off your phone
  • reinstall Deezer
  • open Deezer and download at least one album or playlist
  • reinsert the SD card