Solved

Free subscription but card payment required?

  • 20 March 2019
  • 3 replies
  • 62 views

I'm trying to get free subscription says free and I won't be charged until next month asked my card details but say payment failed. How can that be when it's free?
icon

Best answer by Rudi 20 March 2019, 13:16

Hi there @Rocheen Clay

When you subscribe via a mobile phone, you need to insert payment details so that after the trial, the automatic renewal takes place. You just need to cancel the subscription before that happens, in order to remain on Free.
View original

3 replies

Userlevel 7
Badge +5
Hi there @Rocheen Clay

When you subscribe via a mobile phone, you need to insert payment details so that after the trial, the automatic renewal takes place. You just need to cancel the subscription before that happens, in order to remain on Free.
Hi there @Rocheen Clay

When you subscribe via a mobile phone, you need to insert payment details so that after the trial, the automatic renewal takes place. You just need to cancel the subscription before that happens, in order to remain on Free.


Hi hi. I subscribe for a month and let it run through and it's now back on Deezer free. But I can't listen to it for free. Anytime I try to play a song or something or radio it makes me go to the sign-up page. How do I fix this
Userlevel 7
Badge +5
Hi there @Todd.Astarita

Some features are limited within a Free subscription - if you're on mobile, you can only use shuffle play, for example. But in any case, have you tried reinstalling the app?

Reply