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Format is invalid in login

  • 14 May 2019
  • 1 reply
  • 35 views

I just got the family Deezer plan. I got one other phone on my account, so I know how to do it but when my father tried to put in my number in the login it said that the number format is invalid. We then tried my email and it said failed login. All the information is correct but it will not go forward. How do I fix this ?? Please help.
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Best answer by Rudi 14 May 2019, 13:07

Hi there @sclutts

You'll need to use your email (outlook.com or cpkansascity.com) and password to login, not a number. I've had a look at the account linked to the email you used in the community and it all seems fine so I've sent you a password reset email. Let me know if it helps.
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Hi there @sclutts

You'll need to use your email (outlook.com or cpkansascity.com) and password to login, not a number. I've had a look at the account linked to the email you used in the community and it all seems fine so I've sent you a password reset email. Let me know if it helps.

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