Answered

Fnac offer France not working


Hello,
I am a Deezer prenium+ user since 03/05/2018
And i bought, in the store Fnac Brest, a mini Google home. So normally I have wone 3 Deezer premium+ month.
But I can use the code !!
What can I do, I want to be able to use my new code for 3 deezer premium+ month...

Thank you for your help
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Best answer by Anja 9 June 2018, 18:13

Hi there 🙂 Just checked your account and saw that you've already redeemed the offer in May. So even if you have a second code, you can't redeem it on the same account, as only users who never had an offer, are eligible.
So if you have a second spare code, you could give it to a Family member or friend, so that they can test Deezer 🙂
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Userlevel 7
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Hi there 🙂 Just checked your account and saw that you've already redeemed the offer in May. So even if you have a second code, you can't redeem it on the same account, as only users who never had an offer, are eligible.
So if you have a second spare code, you could give it to a Family member or friend, so that they can test Deezer 🙂
But I don't know anybody with a deezer account.

So I have a code but I can't use it.
Great...
Userlevel 7
Badge +7
But I don't know anybody with a deezer account.

So I have a code but I can't use it.
Great...


Sorry to hear that 😞 But that are the terms & conditions of the offer. You can't redeem two codes on the same account as this is a trial to give user the chance to test Premium+, who have never had an offer before.
the code valid until 6 OCTOBER 2018 does not work 😤😞
Userlevel 7
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@K F Please note that the FNAC offer can only redeemed on a new Deezer account. Since you've had a subscription in the past, you can't redeem it on the existing one. You can either create a new account or give the code to friends/ family 🙂
how can i avail my free 3 months subscription to deezer? i just bought my phone.i bought my phone in FNAC. thank you
i bought my phone in FNAC
Userlevel 7
Badge +6
i bought my phone in FNAC

You can redeem your code here - https://www.deezer.com/fnacdarty 🙂
Hello,
After I bought headphones from FNAC (France), I got free Deezer 3 months offer. When I tried to use it today, after entering my code (after scratching to have it), I had an error which says "Unfortunately you are not eligble to this special offer. You can however proceed with the standard offer". Would you mind helping me out to solve that problem please?
Regards
Userlevel 7
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@Nurettin.Tuncer Please check the answer on top of this topic. I assume you've used a promotional offer in the past with your account? That would be the reason.
@Nurettin.Tuncer Please check the answer on top of this topic. I assume you've used a promotional offer in the past with your account? That would be the reason.
Hello Anja, thank you very much for your response. But I never used FNAC's 3 months offer before with my account.
Userlevel 7
Badge +6
@Nurettin.Tuncer Please check the answer on top of this topic. I assume you've used a promotional offer in the past with your account? That would be the reason.
Hello Anja, thank you very much for your response. But I never used FNAC's 3 months offer before with my account.


But you had another offer (not related to Fnac) before. Please redeem the code in another account ;)

Also, please see our french community here where they are talking about this offer 🙂
Hello,

I've got a code obtained after a purchase in Fnac Toulouse. This code is refused when I want use it.
Could you please help me ?
Thanks you
Best regards

Fabien
Userlevel 7
Badge +5
Hi @Panya68 please contact our support team about this sending them code, they will look into it 😉
Hi guys

I have the same issues... I bought a card yesterday, followed the process at the bottom of it and I put my bank information. The issue is that I think they took me money instead of using the code...

Could you help me please ?

Thanks !
Userlevel 7
Badge +5
Hi @TheLimajj I could see that you have instead activated the winter offer. Please contact our support if thy can do something about this here
i have the same problem with a card from fnac spain... i create the account and download the program because of the gift card i have but when i introduce the code to get the 3 month suscription an error comes up saying that this promotion isnt available in my country... but how is it possible if i got it when i bought a tv last month in spain...??!!
Userlevel 7
Badge +6
Hi there @Rodrigo.Olivera

Please contact our support team here and show them a picture of the gift card and they should be able to help 😉
Today I bought a headphones from fnac Spain and they gave me a gift card of 3 months free deezer... Worth 39€ . After getting home I tried to use the code on www.dzr.fm/fnac-es .
It shows this offer is not available in your country

removed to protect personal details
Userlevel 7
Badge +6
Hey there @AJay SheEra

As I mentioned above, please get in touch with our support team with the same picture you posted in the community and they should be able to help you out 😉

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