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Family Subscription downgrade to Premium.. why?


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My deezer Family account was opened on the 20th August and i had issues with the subscription from a Deezer perspective. I was given a week of extra grace for the family subscription. Today my account has downgraded to Premium.
I am really disappointed with the service so far. PLEASE resolve ASAP as my family members are no longer able to use
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Best answer by Rafael. 23 September 2018, 10:36

Thanks for correcting. Will i be experiencing any other issues like this with my subscription as every time there is a problem I lose my ability to use the subscription?

Hi there, I can't confirm this as we don't have access to your payments. If it happen again, please get in touch with our support team here 😉

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5 replies

Userlevel 7
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Hi there, sorry about that. I think there has been made a mistake by a colleague, I have corrected this for you 😉 You are back on Family now!
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Thanks for correcting. Will i be experiencing any other issues like this with my subscription as every time there is a problem I lose my ability to use the subscription?
Userlevel 7
Badge +6
Thanks for correcting. Will i be experiencing any other issues like this with my subscription as every time there is a problem I lose my ability to use the subscription?

Hi there, I can't confirm this as we don't have access to your payments. If it happen again, please get in touch with our support team here 😉
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Ok that's fine but it takes a day for the support team to reply. Frustrating having paid for something that doesn't work as expected.
Ill have to do consider my options if something like this happens again.
Userlevel 7
Badge +7
Ok that's fine but it takes a day for the support team to reply. Frustrating having paid for something that doesn't work as expected.
Ill have to do consider my options if something like this happens again.


Hi there 🙂 We can't always reply immediately. We try to reply within 24 hours and if there is a mistake on our side we always compensate users for the lost time. My colleague from the CS team was very generous with the free added days, so even if you could use one of those added days only in the Premium version, you still had free days of family.

I'm happy to pass your feedback on and we try to improve the service constantly, but there's not really anything I can do in your case. Everything's working as intended now and you still have some free days left 😉

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