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Family ad although on Premium


Dear Sirs, Deezer developers, immediately remove the Deezer Family advertisement in my Deezer Premium. It’s disgusting to offer people who give you money advertising that every second climbs and does not allow to listen to music. The developers responsible for this dismiss! The site is also made disgusting, what these autofocus is on the inputs, on the Iphone SE I do not even see the page because of the keyboard that opens automatically. In general, I am waiting for an apology and some kind of compensation, I hope you will fix it!

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Best answer by Flo.Deezer 26 November 2018, 17:46

Hi there, you get this ad only when two people at the same time are listening to music. Since you are on Premium the account is meant to be for you only.
What do you mean by this other problem? Can you explain in more detail or add a screenshot?

TommyDBrown wrote:

The site is also made disgusting, what these autofocus is on the inputs, on the Iphone SE I do not even see the page because of the keyboard that opens automatically.

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17 replies

Deezer keeps stopping music in between stating I need to upgrade to Deezer family and I only have two devices linked why is this and how can I fix
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Hi there, you get this ad only when two people at the same time are listening to music. Since you are on Premium the account is meant to be for you only.
What do you mean by this other problem? Can you explain in more detail or add a screenshot?
TommyDBrown wrote:

The site is also made disgusting, what these autofocus is on the inputs, on the Iphone SE I do not even see the page because of the keyboard that opens automatically.

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plastermaster wrote:

Deezer keeps stopping music in between stating I need to upgrade to Deezer family and I only have two devices linked why is this and how can I fix



Please see above 😉
The deezer famille ad keeps interrupting the music

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gasschh wrote:

The deezer famille ad keeps interrupting the music



Please see above 😉
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Hi @Jason.O can you please try to reset your password and unlink all your devices and then login again?
Flo.Deezer wrote:

Hi @Jason.O can you please try to reset your password and unlink all your devices and then login again?


Done. I'll try this and let you know if it works. I only have one device so I logged out of it and unlinked it as suggested. Logged back in and testing now.
approx. 1 week ago I've been having the problem that sometimes my music stopps while I play it from my iphone or Desktop. I get the message: "Why has the music stopped ?" telling me that someone else is using my Subscription and it tries to sell me a family subscription. no one else has access to my subscription and there are no other devices linked to it either.
this is really very annoying. is there a way to remove this bug?

thanks for you help in advance.
Alex
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HI @megalos sorry about that. Can you please try to reset your password?
I have an active premium account, but why is the music stopping and recommending that I subscribe to family?
I have paid for this service why disturbing my music?
Keeps asking to subscribe to Deezer family even though deezer premium is activated
Hello,
I’m suffering from many music interruptions telling me that someone is listening to music with my account.
I deleted every connected devices in the app from my phone. I even changed my password.
The issue keeps occurring. Could someone be overrunning my account from some place ? Is there a way to detect it and provide me with a list of the connections, or streams and IPs ?
I’m very worried because I enjoy my music on this service, I’ve been a client for a long time now and would be annoyed to leave my playlists for so little.

Thank you for your help

Enzo
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Elvis.Mumba wrote:

I have an active premium account, but why is the music stopping and recommending that I subscribe to family?
I have paid for this service why disturbing my music?



This happens if someone else using your account. Please see above 😉
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Hi @mmarko55 please see above 😉
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Hi @Thoryx.Jr please try to change your email and password again. If this does not help you might need to create a new account.
Jason.O wrote:


Flo.Deezer wrote:

Hi @Jason.O can you please try to reset your password and unlink all your devices and then login again?

Done. I'll try this and let you know if it works. I only have one device so I logged out of it and unlinked it as suggested. Logged back in and testing now.


Tried this and it worked for about a week and has started again. I only have 1 device on my account (my phone) and it keeps asking me to upgrade to family to avoid interruptions. Please fix or I'm going back to Spotify.

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