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Family account: how do I connect?

  • 30 November 2018
  • 12 replies
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My husband bought a family pack so how do I connect my account to his account
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Best answer by Rob Igo 30 November 2018, 10:33

Hi @Leslie

first you need to cancel your account. Your husband has to create a profile for you under settings on his account. You then log in using his details and switch to your profile (under settings) (a bit like Netflix).

You can then transfer over your playlists have a read of this link: - https://support.deezer.com/hc/en-gb/articles/115003730425-Transfer-Playlists-Between-Accounts

Also have a read of this Family guide: - https://en.deezercommunity.com/your-account-and-subscription-5/deezer-family-guide-118

Any questions please ask! 🙂
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Hi @Leslie

first you need to cancel your account. Your husband has to create a profile for you under settings on his account. You then log in using his details and switch to your profile (under settings) (a bit like Netflix).

You can then transfer over your playlists have a read of this link: - https://support.deezer.com/hc/en-gb/articles/115003730425-Transfer-Playlists-Between-Accounts

Also have a read of this Family guide: - https://en.deezercommunity.com/your-account-and-subscription-5/deezer-family-guide-118

Any questions please ask! 🙂
I'm not sure I get it. For logging into Deezer I'm using my Google account and this logic basically means that I have to add Google account into my family's phones as I didn't enter my pass but I logged by hitting "Login using Google account" button.
This is against any privacy rule to share my connection with anyone even with my family members.
Could you explain me the logic how should I use my account on my wife's mobile?
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Hi @Fedja.Zeljkovic

You can change how you log into Deezer so it's an email address and separate password (other than your Google account) I do this for my family.

The procedure of logging in and switching profiles to another member is normal with other streaming services (e.g Netflix is the same procedure).

I hope this helps!
Hi @Fedja.Zeljkovic

You can change how you log into Deezer so it's an email address and separate password (other than your Google account) I do this for my family.
...

Hi there - how do I change it? It doesn't seem immediately apparent
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Hi @Riaan.Annandale

if you go to https://www.deezer.com/account/ via your web browser you'll see a "change" button next to your email address and password 🙂
I just tried that already Rob - it then says "your email address has not been updated"
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@Rudi any ideas on this? (@Riaan.Annandale he's our community manager and general oracle of all things Deezer hopefully he can answer) 🙂
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Someone called for a doctor?! Well, I'm not one @Riaan.Annandale but I've unlinked your Google account from your Deezer account. I've also sent a password reset email to your Gmail account so that you can pick a new password and login directly. But let me know if you have any problems!

Thanks @Rob Igo always so humble 😉
Someone called for a doctor?! Well, I'm not one @Riaan.Annandale but I've unlinked your Google account from your Deezer account. I've also sent a password reset email to your Gmail account so that you can pick a new password and login directly. But let me know if you have any problems!

Thanks @Rob Igo always so humble ;)

Wow!!

Thanks so much Rudi! I did not expect service this great! - Cheers!
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Not a problem @Riaan.Annandale just let us know if you have any issues 🤓
Hi.
I cancel my wifes account, but cant log in with my details. Just not logging. How can I fix it?
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Hi @Aram.Sarkisyan

how do you log on to your own device? It might be easier if you log in using email (not facebook etc.). you can change how you log in here: - https://www.deezer.com/account/ via your web browser you'll see a "change" button next to your email address and password :)

Here's also a link to how to use the family account: - https://en.deezercommunity.com/your-account-and-subscription-5/deezer-family-guide-118

Any questions please let us know 🙂

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