A message indicate that there is another app in use with the same credentials.
bug valid for all platforms and there is not related to the beta version
Best answer by Pia.Deezer
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Error message: Your Deezer account is currently in listening mode on another device
The app is stop working frequently and cannot be used.
A message indicate that there is another app in use with the same credentials.
bug valid for all platforms and there is not related to the beta version
A message indicate that there is another app in use with the same credentials.
bug valid for all platforms and there is not related to the beta version
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Userlevel 7
+7
Hi there
Sorry to hear that. Just to be safe, I've had a look at your account, carried out some maintenance and sent you a password reset email. Please change your password to a more complex one and see if this happens again.
By the way, I've found 2 accounts linked to your email, one with a Student subscription and the other one on Free. Perhaps you want to contact our support team here to delete the other one, as they have the same email address.
I’ve had weird experience this morning on iOS app 8.4.0.1.
i was listening to Flow. It stopped and displayed error “Your Deezer account is currently in listening mode on another device”. I can almost certainly say it wasn’t (unless my account is hacked). I did notice there was connection loss because soon after I saw my VPN reconnect. When I started playing again somehow it had switched to the album “Jazz City” by “Letress” which I’ve never heard of. I went back to Flow and soon after got the same error again.
It makes me wonder if my account is getting crossed-over with someone else’s account, and so my device was sync’ed with what someone else was playing.
I haven’t shared my account with anyone. I know which devices I have logged-in. Only 2 were switched-on (Apple Watch and iPad) and we’re on my person. They weren’t playing. The rest (Windows laptop, MacBook) were both off. Except I guess my Lenovo Smart Clock, but it is at home, no one is home, and I switched its microphone to mute before so left the house. In short, near-impossible it was playing on any other of my devices or anyone else’s.
I think I submitted the same in TestFlight (but can’t say for certain - no way to see submitted cases).
Happening again 6 or 7 times just on my commute this morning. But didn’t happen at all yesterday on a 40 minute drive. Happened twice without anything playing. 2 messages on top of one another. Needs urgent fix.
logged in TestFlight at the point of the third occurrence.
No VPN this time either so exclude VPN from the possible causes
Direct 4G. Full strength. Originally I thought maybe changing cell towers but driving 20km yesterday had no issues
I’m experiencing this just walking through the city now so no big changes. I can’t even get through half a song.
My phone is on iOS beta program, but just yesterday I believe it updated to iOS 13.3 public so not currently on beta (13.3 (17C54)).
running latest Deezer beta 8.4.0.1
I’m almost certain now my account has somehow crossed over with someone else’s. I just went into Deezer again with no intervention and it had switched to a playlist “Promo Star France”. There is no way I could have accidentally changed to this playlist. Also I definitely have never played this playlist.
I’ve been getting really odd unexpected suggestions in Flow too.
Changed password just in case it’s a hack. Can someone check my recent logins for French location?
It really seems like just the part of my account that detects multiple devices and syncs currently-playing songs is crossed-over with someone. I keep going in and playing them songs like “Crossed Wires” and “Contact Support” and “LOGOUT” but then it goes back to another song played by this “other person”. I can see them changing songs. I keep going back and forward in their playlist and they keep correcting it.
So maybe this isn’t a iOS but a database issue.
I can see the same song-sync’ing happening on the Web client too.
Same issue in Web client.
Can someone move this to another forum? It’s definitely not an iOS Beta issue.
Same issue in Windows desktop client too. My account is totally unusable now. I can’t play even 1 minute of a song. I thought the “other person” had gone because my tracks weren’t sync’ing but as soon as I start playing a song (21 seconds in to be precise) I get the error:
Also having this issue. Account is basically totally unusable. I can’t get through 20 seconds of a song. I thought it was an iOS Beta issue at first but it’s across all platforms. I don’t believe it’s a hack but not sure. I put a lot of details in this thread. Can you move or merge it to the correct forum? https://en.deezercommunity.com/ios-beta-program-feedback-31/ios-beta-8-4-0-1-has-twice-told-me-i-m-listening-on-another-device-and-once-started-playing-an-uninown-album-instead-of-flow-61857#post147630
I only have one device registered to my account (iPhone), though I have used it on Web and Desktop on a Windows device, and macOS desktop client. Oh also Apple Watch, which I used for the first time as a standlone device on Thursday around 6:30PM ADST. The Deezer app on Apple Watch always opens when I’m playing on iOS, to the home screen, but it’s not playing anything. Just controlling the app.
I just force-killed the watchOS app, but the issue is still happening.
Logged-out on iOS, Web and Windows Desktop. Force-killed watchOS. Logged-in to Windows Desktop again with username and password. Still the same issue in a very short period of time (<30 seconds, maybe even <10 seconds).
It’s working fine again now. It’d be good to check why.
Can someone perform the same maintenance on my account please?
Has anyone actually experienced anything other than the error message, finding you’re playing music you didn’t play, and seeing unknown songs appear in your play history?
For instance, no songs were incorrectly added to my favourites, and I don’t think any playlists edited.
What I’m getting at is I see nothing that would suggest my account was hacked. Wouldn’t a hacker change my password or email? It seems more like crosses Wires in the back end where 2 accounts are somehow connected but only in terms of what is currently playing.
I know some people did get hacked and had credentials changed, but I’m suspecting that’s less common?
Userlevel 7
+7
Hi there
Thank you for your patience. Maintenance is done, please follow your password reset email. Also, please avoid linking FB or Google to the account, just simply log in using your email address and new password.
We've noticed an increase in accounts being reported as compromised, so what we did among other things, was to only allow the email address for the account to be changed via our support team 
Userlevel 7
+7
Hi there
I've carried out maintenance on your account and sent a password reset email, as mentioned on a different reply I sent you on another topic 
Thank you for all your detailed feedback!
Hi there
Also, please avoid linking FB or Google to the account, just simply log in using your email address and new password.
Thanks. I’m interested in why using FB or Google aren’t advised though? They’re actually more secure because they have 2FA. Disabling the Deezer password would actually be safer normally (because Deezer doesn’t have 2FA, and honestly can’t compete with the resources of the Google and Facebook security teams).
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