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Distributor email for Distrokid?

  • 17 April 2020
  • 7 replies
  • 611 views

I have just released a track and to get into my artist account I need to submit to the Deezer backstage but one of the required slots is a distributor email and I have no idea what that is for Distrokid.

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Best answer by Rudi 18 April 2020, 17:24

Hey @papasob 

The distributor will get that sorted with us. For more info, please see this page here.

Thanks for choosing our platform, hope you get a lot of streams :v_tone2:

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7 replies

Userlevel 7
Badge +5

Hey @papasob 

The distributor will get that sorted with us. For more info, please see this page here.

Thanks for choosing our platform, hope you get a lot of streams :v_tone2:

Hey @papasob 

The distributor will get that sorted with us. For more info, please see this page here.

Thanks for choosing our platform, hope you get a lot of streams :v_tone2:

HI, 

 

there’s no info on Distrokid there. Does this mean that until Deezer gets this thing sorted with DK I won’t be able to access Backstage, hence update my band’s profile?

 

Thanks

Userlevel 7
Badge +3

Hello @Alice Grupallo, once your profile is live on Distrokid, you will be able to request access to Backstage. If there are any delays, let us know and we can help speed up the process.

Have a nice day!

 

Hi @Kevin Deezer and @Rudi ,

I have the exact same issue as Alice and papasob : I am distributed by Distrokid and want to access Deezer Backstage. When I request access, one of the slots is “Distributor Email”.
 

I have asked Distrokid what I should type into that field and had no answer except for “Unfortunately we do not offer access to Deezer Backstage at this time. I apologize for any inconvenience”.

Would you be able to clarify what I have to do to access Deezer Backstage ?
Thank you very much, hope to hear from you soon !

Userlevel 7
Badge +5

Hey @Hazzard Prod 

No probs. Thanks for reaching out to us.

This is because Distrokid doesn't offer this type of "management". They just distribute the content.

I guess you can add any email you have for Distrokid's support. The request will come from your email so that any information from Distrokid shouldn't be needed to get access to Backstage.

Let me know how it goes :v_tone2:

Hello @Rudi and thank you very much for the quick reply !

Actually that is exactly what I did when I first realized I needed a “distrokid email” : typed in the support email.

So I did this on the 18th june, no news so far. I seem to have read that due to many requests, the process was taking quite long.
Should I just carry on waiting ?

Thank you, have a great day !

Userlevel 7
Badge +3

Hello @Hazzard Prod, it’s still a bit early now but if next week you haven’t gotten any news, get back to us :slight_smile:

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