deezer premium transfer to deezer family

  • 11 October 2021
  • 1 reply

If I want to change my premium abonnement into Family abonnement it said that I am not eligible ?? Can you help me with this? 
thank you advance 


Best answer by Alfredo. 12 October 2021, 09:28

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Hello @Leoniesoares 

As you currently have a Deezer offer subscribed through Apple, you will not be able to automatically switch from Premium to Family.

In order to subscribe to the family subscription, you will first need to first cancel your current offer:
On your iPhone, iPad or iPod touch
- Go to Settings > App Store.
- Tap your Apple ID at the top of the screen.
- Tap View Apple ID. You might need to sign in or use Touch ID.
- Tap Subscriptions
- Tap the Deezer subscription
- If you don't see a subscription but are still being charged, make sure that you're signed in with the correct Apple ID
- Use the options to cancel your subscription. Once you cancel, your subscription will stop at the end of the current billing cycle.

Once your Deezer account reverts to a free version, to subscribe to our Family plan, please log into your Deezer account from a PC/Mac preferably and follow this link:

You will not lose favorites or playlists when you move from Premium to Family.

Thanks! :flashlight: