Answered

deezer playing in another device but its not, I'm the only user with the only device

  • 29 March 2020
  • 4 replies
  • 48 views

When I try to play anything it cuts out and I get a message saying my deezer account is in listening mode on another device. I am the only one using it tho and my phone is the only device connected to my account. I’ve already change my password but it persists.

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Best answer by Rob Igo 30 March 2020, 12:57

Hi @DaltonPM 

 

Please do the following in the exact order:-
make sure you're connected to a wifi network
log out of Deezer
uninstall Deezer
clean your phone's cache
remove the SD card (if you have one)
turn off your phone
turn on your phone
reinstall Deezer
Log in to Deezer
open Deezer and download at least one album or playlist
reinsert the SD card (if you have one)

 

Let us know how you get on :) 

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4 replies

Userlevel 7
Badge +6

Hi @DaltonPM 

 

Please do the following in the exact order:-
make sure you're connected to a wifi network
log out of Deezer
uninstall Deezer
clean your phone's cache
remove the SD card (if you have one)
turn off your phone
turn on your phone
reinstall Deezer
Log in to Deezer
open Deezer and download at least one album or playlist
reinsert the SD card (if you have one)

 

Let us know how you get on :) 

Userlevel 7
Badge +6

Hey @DaltonPM 

Please follow the steps Rob mentioned above and also bear in mind I've carried out some maintenance to your account and sent a password reset email.

Follow the email and change your password. If the problem persists, please let us know :thumbsup_tone2:

Hey @DaltonPM 

Please follow the steps Rob mentioned above and also bear in mind I've carried out some maintenance to your account and sent a password reset email.

Follow the email and change your password. If the problem persists, please let us know :thumbsup_tone2:

Hi there ! Im having the exact same problem as Dalton have, please can you do some maintenance on my account too?? thank you

Userlevel 5
Badge +2

Hi @vany186 I did the requested maintenance and sent you a password recovery link. Please click on the link and change your password.
If the problem persists please let me know :)

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