Answered

Deezer HiFi free trial charged me

  • 18 January 2021
  • 3 replies
  • 48 views

Hi , I subscribed to the Deezer Hifi with a 1 month free trial. However I have been charged £17.99 and i only started the trial today. It also says my next payment is due in a month , I haven’t had my free trial and do not want to pay this amount without experiencing the app first. Thanks 

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Best answer by Jaime. 19 January 2021, 13:22

Hi @Annalise Docksey I am sorry to hear that. Please contact our Deezer Support Team and one of our agents will help you.

Thanks :)

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Userlevel 6
Badge +2

Hi @Annalise Docksey I am sorry to hear that. Please contact our Deezer Support Team and one of our agents will help you.

Thanks :)

The same thing happened to me they charged me $17.99 even though it said 1 month free. They also didn't even give me HiFi. I asked for a refund and they accepted it but didn't give me my money back.

Userlevel 6
Badge +2

Hi @Darren Estrada I have checked on our system and I can see that your account is a Premium subscription through Apple Itunes and not HiFi

If you have been charged as you indicate you should contact Apple directly since we do not have control over Apple payments.

 You can contact them through the following link: https://reportaproblem.apple.com

Apologies for the inconvenience. 

If you have any questions do not hesitate to contact me again.

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