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Deezer gave me a free trio account. Why is it so difficult to access?

  • 31 August 2021
  • 4 replies
  • 79 views

So I got an email telling me the price of my subscription had decreased and automatically subscribed to Deezer Trio. I want to give my girlfriend access as per the terms of Deezer Trio but I cannot find any way to do this.

 

Why does Deezer make it so hard to do anything?


4 replies

Userlevel 2
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https://support.deezer.com/hc/en-gb/articles/4403684264721-Deezer-Trio

Userlevel 6
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@cuckooold please get in touch with our Deezer Support Team and one of our agents will be able to help with your request.
Thanks :)

I had the same email telling me i have the Deezer Trio now but my account info still tells me i’m on the HiFi plan? Any hints on this? Or did you just send the email to everyone with HiFi account without intent to change the accoutn on the said date?

Userlevel 7
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Hey @Janne.Laaksonen 

When do you always pay for the next month? It is said that the new conditions will apply from September 5th and can also be used in the course of payment.

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