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Deezer Family not working


Hello! I have had a family subscription for a long time. Today it is reset to zero, I can not re-issue a family subscription, it is not in the list of tariffs. What am I to do? How to return a family account for 255 rubles per month?
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Best answer by Flo.Deezer 11 December 2018, 15:06

Hi there, I could see that your subscription went off, because your last payment failed. I could also see that you have activated Premium through iTunes. Can you please cancel that one here then wait until it expires and then activate Family here again ?

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Hi there, I could see that your subscription went off, because your last payment failed. I could also see that you have activated Premium through iTunes. Can you please cancel that one here then wait until it expires and then activate Family here again ?

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