Deezer Family Guide

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I just did a new subscribtiin to deezer family, the app confirms everything is ok with payment confirmation, but when I try to go off line in my play list it seems I am not subscribe , and also I don’t know how to include my family members account.

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Hi @marce_ri please see in this guide above how to use Family. What do you mean by "go offline in my playlist"? You mean downloading? In general if you have been charged, but your account is acting like a free account not giving you he option of downloading music please get in touch with support here ;)