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Deezer Family Guide



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My plan is an Family plan. But I receive a message: - Your account is strict personal.

Hi , i paid for my Family subscription today 03 Dec 18 they took money but the application doesn’t work!! Can you help me pls?? ... only one user at time.
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HI @Alex.Paiva you need to make sure everyone is using their profile. Please see the guide above 😉
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Betito Ramirez wrote:

Hi , i paid for my Family subscription today 03 Dec 18 they took money but the application doesn’t work!! Can you help me pls?? ... only one user at time.



I cannot see anything wrong in your account. Please see our guide above and make sure to create profiles for every user 😉
Random question I am considering family so kids get their own profile, your website says £14.99 a month but if I go to upgrade through my account why does it go up to £17.99 a month?
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smithystu wrote:

Random question I am considering family so kids get their own profile, your website says £14.99 a month but if I go to upgrade through my account why does it go up to £17.99 a month?



That is because iTunes charges more. You can just activate through our website and get the cheaper price 😉
I have tried several times in the past months to upgrade my account to Family but I get the message that I'm not eligible for Family. Am I doing something wrong?
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Hi @jorge.m.guerrero.35 you need to first cancel your iTunes payments and wait until it expires. Here is how 😉
Hi, guys. I'm planning on purchasing a family account with my fiancé but I can't seem to find a clear answer to my concern.

So I'll ask here - would we be able to listen to different music at the same time via different divices. Sorry for the dumb question but "using one master account and switching profiles" doesn't give me a clear idea.
I have the family acount but i cant listen to music the same time as they can on seperate device's why is this as i subscribed to the family acount for a reason
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rocktrain wrote:

Hi, guys. I'm planning on purchasing a family account with my fiancé but I can't seem to find a clear answer to my concern.

So I'll ask here - would we be able to listen to different music at the same time via different divices. Sorry for the dumb question but "using one master account and switching profiles" doesn't give me a clear idea.



Hi there! Yes, you can listne at the same time! 🙂 You can have up to 6 profiles, each of them with its own content, favorites, playlist...
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Matt.Speedy.Symondson wrote:

I have the family acount but i cant listen to music the same time as they can on seperate device's why is this as i subscribed to the family acount for a reason



Hi Matt, this is happening because you have no profiles yet 🙂 Please see above how to create the profiles! Let me know if you have any more question!
Hi I’ve just subscribed to deezer family for my wife and children but when I try and log in to deezer on my wife’s phone it’s justvsays an error has occurred and I can’t see anything on my settings other than connected devices which doesn’t give me any options to add can anyone help me set this up for my wife it’s not easy
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Matthew Campbell wrote:

Hi I’ve just subscribed to deezer family for my wife and children but when I try and log in to deezer on my wife’s phone it’s justvsays an error has occurred and I can’t see anything on my settings other than connected devices which doesn’t give me any options to add can anyone help me set this up for my wife it’s not easy



Please have a look at our family guide above and see if you find your answer there 😉
I have recently upgraded to Deezer family so myself and my children can all listen to our own music at the same time. Only when I play mine it still kicks them off??
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Hi @pepper, this is happening because you have to create the profiles first. Please see above 😉
I am paying the subscription fee for family and added my wife number but she is unable to access music via deezer app. I am also trying to download the cd of Teboho titled "bapa le nna". It appears on the app. but no music is playing.
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Hi @Teboho Pitso please see above how family works. You cannot add your wife with a number. Please create a profile for her and then check above what she needs to do.

For your other problem please provide more information what exactly is not working when downloading the album, if you get an error message etc.

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