Answered

deezer account in listening mode on another device but its not.


When I try to play anything it cuts out and I get a message saying my deezer account is in listening mode on another device. I am the only one using it tho and my phone is the only device connected to my account. Have I been hacked?
I have tried to remove my phone from my devices but I can’t find an option to do so.

Paul
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Best answer by Rudi 20 June 2019, 15:38

Hi there @paulfish_1

Sorry you've experienced the above. I've unlinked the devices from your account and sent a password reset email. Please change your password and login as normal, then let me know if the issue persists.
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Userlevel 7
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Hi there @paulfish_1

Sorry you've experienced the above. I've unlinked the devices from your account and sent a password reset email. Please change your password and login as normal, then let me know if the issue persists.
Hi there @paulfish_1

Sorry you've experienced the above. I've unlinked the devices from your account and sent a password reset email. Please change your password and login as normal, then let me know if the issue persists.

you have not unlinked my iPhone from my devices. It’s still linked on the app. I have reset my password and still get he same message. You never answered my original question. Have I been hacked???
This is the message I am getting.

Userlevel 7
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Hi there @paulfish_1

I'm sorry I left your question answered. It doesn't seem that you were hacked, but I can't be 100% because of the access we community managers have. You should contact our support team for further help so that they can discuss the specifics of your account. It could be a bug so it's better to check with them step by step.

I had unlinked your iPhone yes, as in your account it shows it was relinked on 20 June. But it's best to reset the password before logging in again.
I am having same issue here, i've already unlinked the device, unistall deezer, changed the passaword, reinstalled deezer(in this order) and the problem persists. What should I do to use my premium account properly???
Suddenly the app is working again.
Userlevel 7
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Hi there @Miltão

Sorry that's happened. It could've been something on our side. Let me know if it happens again!
I am having this issue also and I’m being offered a family sharing account. I have now lost all downloads, I’m not very happy!!



I changed the password myself (because Deezer were too slow to help) and cancelled my subscription and later renewed it and that seemed to work. However now I am having the same issue as before and I am exasperated with it. As I am the only one in my house with Deezer on 3 devices I do not accept your explanation as I have not made any changes to the way I listen to Deezer.

This needs to be sorted and also a refund for a month as I have not received what I have paid for now.

Please advise!
Userlevel 7
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Hi there @gjevans9

Sorry that's happened. I've had a look at your account and decided to perform some due maintenance to see if it helps. I've had to send you a password reset email again. Please change your password and try to login. Let me know if there are any issues.
And to discuss the possibility of a refund, please contact our support team here 👍🏼

I used Deezer on my mac as wellas on my cell phone and all are connected. the problem is that on the Mac i reieve a notification that i Used it on other devices which can’t be. what should I do to make it stop as i can hear a song in a row and it is irritating

 

Userlevel 7
Badge +3

Hi @ofek1000 please bear in mind that you can connect your Deezer Premium account to up to 3 devices but only listen to music on 1 device at the same time. Please either stop the music on your Mac or on your cell phone. 

In case, this error message does not go away, please read the tips & tricks in this topic: Error message: Your Deezer account is currently in listening mode on another device

Hi, I have same issue with my Deezer app, started about 2 weeks ago. I have changed password but it continues. And I just have my phone linked to the app.

Kindly assist. Thanks.

Userlevel 7
Badge +3

Hello @Vakuchie we are sorry to hear this is happening. I just checked in our system and saw that you deleted your Deezer account :( 

If you like you can create a new Deezer account and I try to get as much music as possible from your old Deezer account copied to the new one :wink:

Hi, 

I got this same message (deezer account in listening mode on another device) but I only use Deezer on my phone.  I’ve had Deezer for a few months and this never happened before. I changed my password, rebooted my phone butthe message persists Can you assist? Was my account hacked?
 

thank you

 

Userlevel 7
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Hello @Cvalade, I’ve just replied to you on that topic.

Have a nice day :slight_smile:

Hello. I am having the same problem as everyone else. After about a minute of playing music, I get the pop up that says Your Deezer account is currently in listening mode on another device when it’s not. I have changed passwords, uninstalled, reinstalled, etc and it’s still not working. This has been going on for a few weeks now and is very frustrating!!!!

Userlevel 7
Badge +5

Hey @Genie 

Apologies for the inconvenience.

I've carried out some maintenance on your account and sent a password reset email. Please change your password once more and try again. Let me know if the issue persists :thumbsup_tone2:

This is happening to me.  Pretty scary. Am i being hacked?

Userlevel 7
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Hi there @shrat 

Thanks for reaching out. I doubt you were hacked.

But just to be sure, I've carried out some maintenance to your account and sent a password reset email.

Please change your password, reinstall the app and let us know how it goes :v_tone2:

Hi, 

I seem to have the same problem. Sometimes it helps to restart my phone, but not for long. I do not have other devices connected to my account. 

 I changed my password but it still happens. Any advice would be appreciated. Thx🙂

Userlevel 7
Badge +3

Hello @SanjaI've had a look at your account, carried out some maintenance, and sent you a password reset email. Please change your password, reinstall any Deezer apps you've got and log in again, directly with email and password. And let me know if the problem persists!

Have a nice day

Thank you @Kevin Deezer for your assistance. 
Best rega

It started happening to me today too, on both my phone and my PC. Moreover, I can see in my “recent streams” that someone or something listened to Public Playlists I’ve never listened to before. So I know this is just not a small bug. I changed my password already. Did anyone solve this ? Because I’m not about to change all my informations for nothing… I’ve had Deezer for at least 6 years now and this is the first time I’m having a problem with the service.

Can someone track the IP address of the device streaming from my account ?

Userlevel 7
Badge +5

Hi @EnderVoice 

Apologies for the late reply. Just to be safe, I've carried out some maintenance to your account, unlinked FB and sent you a password reset email.

Please change your password, and log in again, without FB, but directly with your email and password.

Abour your IP address question, you'll need to contact our support team here :v_tone2:

Hi !

I seem to have the same problem too :frowning2:  My iPad, my phone and my PC are connected to my account, but I only listen to music on one device at the same time. Is there anything you can do to help me?

Many thanks in advance.

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