Answered

Data breach? Hmm.. Someone else must be listening *READ THIS IF YOU USE LASTFM*

  • 10 September 2019
  • 8 replies
  • 67 views

So, I'm receiving this error message and I have tried all the suggestions mentioned in all of the threads i've found about this issue.

Here's my reply to another thread:

"I've done some more digging and it appears that all those affected are probably playing the same artists. I can tell because my last.fm account was linked to deezer and all the artists I didn't recognise have new profiles on last.fm (which generate new ones if the artist isn't known/hasn't been played before).

I then looked at all the last.fm profiles which are "top fans/listeners" i.e. have scrobbled these artists a lot recently. All are uncharacteristic of their taste in music, so I can only deduce that all those with this issue recently are being affected by the same malicious user/hacker.

This isn't a last.fm issue since unlinking the profile and setting two different passwords for both accounts still doesn't kick this other user from my account. "

I think we may have a more serious issue at hand - good job deezer. And I can't simply delete my payment details without deleting my account, so that's also useful, lads.
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Best answer by Rudi 13 September 2019, 14:56

Hi there @Yushi @sorfildor @dvdndh

Thank you for your patience. Sorry that's happened. Unfortunately this has been an issue which other users have faced, not linked to Last.fm. So I've carried out some maintenance tasks on your account and sent password reset emails. Please change your password and use email to login, not social media. Let me know if you need any further help 👍🏼
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8 replies

Hi All,

I'm subscribed to Deezer service with the "Deezer Premium" subscription plan since December 2017.
Few days ago I've received the following error massage saying "Hmm.. Someone else must be listening" and the streaming stops...

I've checked in the guide lines and it says there that "Your subscription doesn't allow you to enjoy Deezer Premium on more than 3 devices."
Then I've checked again just to verify that i'm the only one that trying to access my account at that specific time.

I really don't know what happened or changed but my Deezer is not working on my cellular phone anymore....


Please assist asap...
Thank you,
Yushi.
any replies from mods? i've had a few hours of uninterrupted play, but just recently got a message that somone else appears to be using my account. would appreciate some mod reply...
same here.... can't use the service...
Got the same, but I’ve also got odd music in my recently played....changed password & now it’s telling me it’s wrong & wont resend the reset password link....
Userlevel 7
Badge +6
Hi there @Yushi @sorfildor @dvdndh

Thank you for your patience. Sorry that's happened. Unfortunately this has been an issue which other users have faced, not linked to Last.fm. So I've carried out some maintenance tasks on your account and sent password reset emails. Please change your password and use email to login, not social media. Let me know if you need any further help 👍🏼
Hi there @Yushi @sorfildor @dvdndh

Thank you for your patience. Sorry that's happened. Unfortunately this has been an issue which other users have faced, not linked to Last.fm. So I've carried out some maintenance tasks on your account and sent password reset emails. Please change your password and use email to login, not social media. Let me know if you need any further help 👍🏼


issue with what? if it's not last.fm, and many people have had the exact same issue - then is the Deezer platform compromised? I've never used social media to log into my account.
Userlevel 7
Badge +6
Some people use Google or Facebook to login, instead of directly entering the email @sorfildor. No compromise to our platform, but our devs are still investigating this at the moment. We're keeping a close eye on it and will let you know once we find out more about it 👍🏼
Hello, I get the same problem for over a week now at random hours. I erased the link with my FB account, clicked on forgot password, changed my password, logged out and relogged in. The problem still persists. Please help, or I will turn off my paid membership at the end of the month. Not worth paying for someone else to listen to music on my expense...Thank you!

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