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Cricket Subscription Migration to Special Offer

  • 22 February 2019
  • 66 replies
  • 1565 views

Userlevel 1
I have a paid subscription through Cricket and received the notice a few times via text about the stopping of the Deezer service paid through Cricket and the migration to a payed plan with Deezer with the same rate for the initial 6-months. I would like to go ahead and move my account over, but every time I use the "Get the Offer" button from the https://try.deezer.com/cricket/ website, it opens the Deezer web-app but there is no obvious way to make the switch. What am I doing wrong? How can I make the switch to paying Deezer instead of paying cricket with the special offer?
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Best answer by Vlad2000x 25 February 2019, 19:17

Solution Steps:

1). To keep your playlists, favorites, and the like (this is for people who have only used the Deezer App and signed in with phone number when signed up for Cricket Deezer) make sure you have set up an account inside the Deezer App... Do the following:
-Open Deezer App
-Tap on My Music tab
-Tap on the gear icon to get to Settings
-Add/create/update an email account/password and basic personal information. This will link the phone number to the email account and will allow you to log in with the Email+Password instead of using the Phone number into the same Deezer account you have been using and thus preserving your playlists, etc.

2). Cancel Cricket Deezer
a) If you're close to your billing cycle and want to get this transfer over with you should simply remove Deezer from your cricket account effective immediately. Then go to step 3.
b) or you can wait for Cricket Deezer to expire eventually sometimes in March/April and then go to step 3.

3). Log into your now-"free" version of Deezer either on your smart phone app or PC, and go to the promo link: http://try.deezer.com/cricket/ or click here. Now that you don't have an active subscription the link will bring you to the correct payment screen to re-sign up for the promo for $6/mo for 6mo at $9.99/mo after that paid directly to Deezer.

TL/DR
Can't have an active subscription and at the same time take new promo.

P.S.
I am in the same boat as everyone in this thread. The promo link simply looped me back to my active Deezer account. I decided to take a chance by canceling Cricket Deezer from my Cricket account, then tried the promo link and it worked! FYI my bank declined the $6.00 transaction at first because the payment is being routed through France which is normal because Deezer is a European company. Once I cleared it with my bank's fraud department I was able to resubmit payment and it went through perfectly. I was able to accomplish this using my smartphone 🙂

Good luck!

-Vlad
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66 replies

HI I get deezer through cricket wireless and as of March they will no longer offer the service through them. They said there was a 6month offer where I could get it for 6 dollars how do I do that?
Userlevel 1
I have a paid subscription through Cricket and received the notice a few times via text about the stopping of the Deezer service paid through Cricket and the migration to a payed plan with Deezer with the same rate for the initial 6-months. I would like to go ahead and move my account over, but every time I use the "Get the Offer" button from the https://try.deezer.com/cricket/ website, it opens the Deezer web-app but there is no obvious way to make the switch. What am I doing wrong? How can I make the switch to paying Deezer instead of paying cricket with the special offer?
I pay my deezer account through Cricket but have to change payment option.
Userlevel 7
Badge +6
Hi there @Lizflores@morgporg and @chemdg

Could you please check the link today? If you're logged in at Deezer.com, the link should take you to a payment page. If it doesn't, please let me know - could you also please take a screenshot? 😉
Solution Steps:

1). To keep your playlists, favorites, and the like (this is for people who have only used the Deezer App and signed in with phone number when signed up for Cricket Deezer) make sure you have set up an account inside the Deezer App... Do the following:
-Open Deezer App
-Tap on My Music tab
-Tap on the gear icon to get to Settings
-Add/create/update an email account/password and basic personal information. This will link the phone number to the email account and will allow you to log in with the Email+Password instead of using the Phone number into the same Deezer account you have been using and thus preserving your playlists, etc.

2). Cancel Cricket Deezer
a) If you're close to your billing cycle and want to get this transfer over with you should simply remove Deezer from your cricket account effective immediately. Then go to step 3.
b) or you can wait for Cricket Deezer to expire eventually sometimes in March/April and then go to step 3.

3). Log into your now-"free" version of Deezer either on your smart phone app or PC, and go to the promo link: http://try.deezer.com/cricket/ or click here. Now that you don't have an active subscription the link will bring you to the correct payment screen to re-sign up for the promo for $6/mo for 6mo at $9.99/mo after that paid directly to Deezer.

TL/DR
Can't have an active subscription and at the same time take new promo.

P.S.
I am in the same boat as everyone in this thread. The promo link simply looped me back to my active Deezer account. I decided to take a chance by canceling Cricket Deezer from my Cricket account, then tried the promo link and it worked! FYI my bank declined the $6.00 transaction at first because the payment is being routed through France which is normal because Deezer is a European company. Once I cleared it with my bank's fraud department I was able to resubmit payment and it went through perfectly. I was able to accomplish this using my smartphone 🙂

Good luck!

-Vlad
Userlevel 1
@Vlad2000x, I still have about 2 weeks on my current billing cycle, but your solution looks like it will be the best option. I've already linked my Deezer account with my email address and have a password, so that step is taken care of. I'll do steps 2 and 3 when I'm within a few days of my monthly payment and then post back to let everyone know how it goes. (Oh, and thanks for the heads up about the potential bank blocking of the payment)

@Rudi When I click the link it just takes me to the home screen of the Deezer web app with me already logged in. I think @Vlad2000x is probably correct in saying that I have to drop my active account before I can re-sign up with the new promo. If you've got a solution that can keep my active account alive and just migrate my payment over on the current billing cycle, then I'll give that a try.

Thanks all!
-chemdg
Userlevel 7
Badge +6
Hi there @Vlad2000x and @chemdg

When I initially replied here, the link was doing the same thing to me - I could reproduce the issue. But since I've been looking into it, it now takes me directly to a payment set up page.
I can tell you for sure that what Vlad says is a possible workaround - and you'll use the same account so no loss of favourites and playlists, for example.

I've passed feedback to the right team here but in the meantime, could you try logging out and logging in with email and password directly to see if this helps?
Userlevel 1
@Rudi I did as you suggested. I logged out, then logged back in using my email address and password. Then I went to the link and it did the same thing: returned me back to the app homescreen. Then I logged out but did not log back in. I went to the "Get Offer" link again and it took me to a login screen. I then logged in again with my email address and password only to be returned to the app homescreen. No payment setup page. This was on my computer (a mac on mojave using firefox as browser).

I tried the same thing on my android phone but get a page that has a "Download Deezer" button after loggin in when I click on the "Get Offer" button. I have the Deezer app from the PlayStore installed on my phone, so I'm not sure what is going on there. I tried with both android chrome and android firefox with the same result.

I hope this information helps. I'll try some other combinations if you want, just let me know.
Userlevel 7
Badge +6
Hey @chemdg

The link is supposed to work. Maybe we're missing something here. So I've reported to the right team for them to have a look into it. I'll let you know once I get an update, ok?
HeyHey, i am having one hell of a time trying to navigate through all of the links, in order to subscribe directly with deezer.
I can't be the only one who started using deezer via cricket.. Has deezer not set up a direct link to transfer subscription from cricket to deezer?
I can't figure out how to set up my new subscription, please help! I would be terribly pissed if I had to start a new account and or library! L
Userlevel 7
Badge +5
Hi @lynieo please see the conversation above and try the link provided 😉
The link above DOES NOT WORK as of today 3/1/2019. Just keeps taking me back to the homepage.
Userlevel 7
Badge +6
Hey guys,

I've spoken to the right team here and it seems that some of you have to cancel the subscription and go back to Free before clicking on the link to access the offer. If you're not seeing a payment page when you click on the link, please do this and feedback to me if you have any issues.
In other words, please follow Vlad2000x's procedure above!
I have deezer through cricket and it says it is ending and I want to continue to use deezer but the link from cricket links to the app and when I change to the yearly plan it just sends me to a blank screen with a deezer logo. Any info on how to proceed would be awesome.
Userlevel 7
Badge +6
Hi there @larmack

Please check above 😉
I agree with all you folks. It really is a pain in the rear. I just paid one last time with Cricket. And I'm not sure what's going to happen for next month. Shame on Deezer for not providing a much much better clear link!
Userlevel 1
Just to follow up, I did follow @Vlad2000x instructions just now and it worked without a problem. I've now moved over to paying Deezer for premium on the 6-month offer. Thanks @Vlad2000x and @Rudi for all the help!
I currently have deezer through Cricket but have to change the payment option and I received an offer to keep my plan to 6 dollars a month but cannot subscribe through my cell phone.
I had a subscription through cricket I know you aren't working together but is there anything you can help me work price wise to subscribe again? Please and thank you!
Userlevel 7
Badge +5
Hi @Lizflores please see above and let us know if this helps 😉
Userlevel 7
Badge +6
Hi there @armandoandrade09

Please see above 😉
I need help getting my wife and myself set up with dezzer premium as cricket wireless will no longer have the option to pay through them please contact me
Userlevel 7
Badge +6
Hi there @Tom.Crow

Please have a look here for more help 😉
To Deezer and Cricket: I get you have to cancel the current Cricket subscription... then sign up for the new Deezer promo. However either company could have easily coded the "Deezer is Ending" link in the Cricket text to show this information or take us to a page specifically guiding us through the process on how to make the switch. Instead we're all left wondering what the heck is going on? 😉

So I tried the above process:
I'll have to WAIT for it to SELF-CANCEL; I get a WARNING when trying to DELETE my account That I'll lose all my Playlists, Favorites, etc.
Userlevel 7
Badge +6
Hi there @Gr8Scott

Don't delete your account. Cancelling the subscription and reverting to Free is different. You can then subscribe again using the same account and keeping the same account. Please follow the procedure above 😉

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