Answered

Charged unknowingly

  • 10 September 2019
  • 1 reply
  • 5 views

Hello,

my cellphone provider just gave me a subscription and I thought that my charges would be dropped. I wanna know what I can do to use this benefit that this company is providing without being charged from you guys.

please let me know what I can do to fix this...

kind regards,

Renata
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Best answer by Rafael. 12 September 2019, 16:22

Hi there, it would be better if you join our brazilian community here, you can have access to so many topics related to TIM. :)

About your question, you have to cancel your Deezer subscription first and then link your account with your TIM Music plan. If you already linked, but still gets charges, it means that you have another account subscribed to Deezer that has not been canceled yet. In this case, please get in touch with our support team here and they can help with that.

Se quiser saber mais sobre o seu plano TIM em português, vá lá na nossa comunidade! 😉
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Hi there, it would be better if you join our brazilian community here, you can have access to so many topics related to TIM. :)

About your question, you have to cancel your Deezer subscription first and then link your account with your TIM Music plan. If you already linked, but still gets charges, it means that you have another account subscribed to Deezer that has not been canceled yet. In this case, please get in touch with our support team here and they can help with that.

Se quiser saber mais sobre o seu plano TIM em português, vá lá na nossa comunidade! 😉

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