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Charged twice for Premium+ and Family


I switched from my regular premium account to the Deezer family account at the weekend. Can I assume that the monthly debit for the premium account will be discontinued?
I ask for a short message. Many Thanks.
Katrin Schneider
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Best answer by Anja 3 July 2018, 18:29

Hi Kati, please note that the family subscription was activated immediately and your were therefore charged immediately. This is also stated on the Family offer page and not a mistake. I suggest you get in touch with our support team directly here. They can look into your account and maybe help with that 🙂

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Hi,I recently upgraded from the premium deezer account (£9.99) to the family account (£14.99),the direct debit payment for the premium account went out on Friday then also got charged the £14.99 on Sunday,surely I should get the £9.99 refunded back now.Thank you
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Hi Kati, please note that the family subscription was activated immediately and your were therefore charged immediately. This is also stated on the Family offer page and not a mistake. I suggest you get in touch with our support team directly here. They can look into your account and maybe help with that 🙂
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@Devois4480 I moved your post to this topic as this was discussed here already 🙂
I changed my membership from premium to family, and paid for premium the 7 of October and et expires the 7 of November, am I now paying for both this month.
kind regards Michael Jørgensen
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@Jørgensen Please check the answer on the first post on top. This explains it 🙂
Hi i paid my 9.99 on friday for my subscription and then sunday i upgrade to family amd was expecting to oay the differece of 4.99 however i was charged again 14.99. so this month i have paid 24.98. Who do i speak to to so that i can sort this out without going to the bank. ?
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@Clare Duggan I merged your post into this topic. Please check the answer on the first post here 🙂
my credit card has been charged twice for a 1 year subscription
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Hi there @Dave.Dullabh

Please check above - you'll need confirmation of debit 😉

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