Question

Change my account from family to free to activate A1 offer

  • 7 April 2021
  • 3 replies
  • 25 views

Can I somehow change my account back to free (not family)? I have a subscription trough my operator (A1) where I activated Deezer Family. But then it says it has to be connected to a free account. I don’t want to delete my account or start a new one. Can you just change this one to free so I can activate the offer?

 


3 replies

Userlevel 6
Badge +2

Hey @Ivan Kurdija what you need to do is to cancel your current subscription with Apple through the following link: https://support.apple.com/en-gb/HT202039
After that, you should be able to activate the offer with A1 in your account.
Let me know if that works.
Thanks :)

I did all of that 21 days ago. Still the account hasn’t reverted to free. Do I have to wait a month to revert it?

Userlevel 6
Badge +2

You need to wait until the current billing cycle with Apple ends and once your account turns back into free you should be able to activate the offer with A1.
Thanks :)

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