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Change from iOS to Android account, payment method

  • 16 January 2019
  • 4 replies
  • 466 views

Hi All.

I recently changed from Apple to Android (Samsung) but my payments are still on my Apple Account (which has now been closed.) How do I update my account / payment information to my Android Account? I can't seem to find an option under my Account Settings to update or change my payment information?
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Best answer by Rudi 17 January 2019, 16:36

Hi there @Jacomi.Van.Heerden

You'll need to cancel your subscription with Apple first - and then subscribe with Deezer directly via the Android app. The good news is that you'll pay less for your subscription 🤓
Here's a link to cancel it with Apple.
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Userlevel 7
Badge +5
Hi there @Jacomi.Van.Heerden

You'll need to cancel your subscription with Apple first - and then subscribe with Deezer directly via the Android app. The good news is that you'll pay less for your subscription 🤓
Here's a link to cancel it with Apple.
I tried to cancel my subscription so that I can reload it onto my new Android account, but when I try to cancel my subscription (Give a reason and press continue) nothing happens. It just stays at the "Continue with the Cancellation" screen. It does not want to continue from the cancellation reason screen.

Userlevel 7
Badge +6
please get in touch with our support team here, they can check your account for you 😉
Thank you. I sent the message to the support team. Hopefully this can get resolved as I LOVE my Deezer and would like to continue my Account.

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