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Change account with T-Mobile to HiFi


I have been a user of Deezer via tMobile for years. I would now like to start using Deezer HiFi... is there a way to convert my current account to HiFi? (my subscription costs are now via tmobile). thx!

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Best answer by Jaime. 8 June 2021, 13:28

Hi @Silke Geerts As you currently have a Deezer Premium offer subscribed through TMobile, you will first need to cancel your subscription with them and wait until the current billing cycle ends.

Once your Deezer account reverts to a free version you can subscribe to our HiFi plan. Log into your Deezer account from a PC/Mac preferably and follow this link: https://www.deezer.com/en/offers/hifi

Note that you will not lose favourites or playlists when you move from Premium to HiFi.

Do not hesitate to contact me if you have any further questions.:relaxed:

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Userlevel 6
Badge +2

Hi @Silke Geerts As you currently have a Deezer Premium offer subscribed through TMobile, you will first need to cancel your subscription with them and wait until the current billing cycle ends.

Once your Deezer account reverts to a free version you can subscribe to our HiFi plan. Log into your Deezer account from a PC/Mac preferably and follow this link: https://www.deezer.com/en/offers/hifi

Note that you will not lose favourites or playlists when you move from Premium to HiFi.

Do not hesitate to contact me if you have any further questions.:relaxed:

HI, i couldn't wait so i just started a new subscription. my tmobile will not end before october. and it was time anyway to reset my favourite playlist

Userlevel 6
Badge +2

@Silke Geerts You can still transfer your playlist between accounts following the steps in this link: https://support.deezer.com/hc/en-gb/articles/115003730425-Transfer-playlists-between-accounts

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