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Cannot be charged for the premium subscription

  • 7 November 2018
  • 2 replies
  • 375 views

Hello!
Yesterday Deezer failed to charge me for the premium subscription because I had no money on card which is linked to my PayPal account which is use to pay. So I've put some deposit on this card and tried to change the payment method (to the same one) - but the message "Something went wrong with your payment on 06/11/18. To keep enjoying Deezer Premium, please update your payment details." still was there.
Today I told my Paypal to use another card (which is not valid at the moment) just to return after that to my valid card - but payment still failed.
Later I tried at least to cancel my subscription to create it again - but the "Unsubscribe" button not always was visible - so I changed my payment method some more times - and once I finally got the "Unsubscribe" button. So I filled the subscription reason with text full of pain and suffering (like this one) and ... "Confirm" button was not working!
After that I tried to use another browser and got another message just when trying to change my payment details: "An error occurred with your bank details. Please check they are correct."
And yes, there is no "Unsubscribe" button now (but I don't really want to unsubscribe if it's possible because it will force me to re-download all my favorite music from mobile phone)
Now I don't even know what to do with this disgusting unworking subscription.
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Best answer by Rafael. 7 November 2018, 11:50

Hi there, actually, you can't pay with paypal credit, only with the card registered in you paypal account 🙂
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Userlevel 7
Badge +6
Hi there, actually, you can't pay with paypal credit, only with the card registered in you paypal account 🙂
Hi. Im having the same problem. Trying to paypal from the link in deezer app. The link is dancing like crazy and paypal portal is blinking like hell.
Cannot pay.
Android

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