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Cancelled but still being charged



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Userlevel 7
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Hi there @Baciel (Ignatia),

Sorry to hear that. I had to remove your card details from the post - please be careful and don't share it here in the community.
Please have a look above and see if it helps you 😉
Userlevel 7
Badge +5
Hi there @Danderson0189

If you've subscribed via iTunes, you need to cancel with them and here's more info on how to do it.
You can also contact our support buddies here 😉
I cancelled my subscription back in December and deleted my app. Today I have a charge for $9.99. I had to redownload the app and go under subscriptions and all of a sudden I’m a premium member? Three months later and my account is reactivated? I want my money back. This is totally sketchy.
Userlevel 7
Badge +5
Hi @cupid79

Please contact our support team for further help.
I had a 3 month free trial... I canceled my subscription last month before the billing cycle... Why have I been charged for April?
Userlevel 7
Badge +6
I had a 3 month free trial... I canceled my subscription last month before the billing cycle... Why have I been charged for April?

We don't have access to your payments here. Please get in touch with our support team here and send them the proof of cancelation.
Hello I cancelled my subscription and I’m still getting billed for the service I would like a refund ASAP . The cost is still being deducted from my prepaid card and I was also billed for the service twice in a month ....... I’m not sure how to get to the support team to raise a concern ... need an agent to contact me . I have a screen shot of the payments deducted
Userlevel 7
Badge +7
Hi @HiiGradeBarbii

please contact support here with all the information they should be able to assist you.
Witam, mimo anulowanej subskrypcji nadal pobierana są środki z mojego konta. Jak rozwiązać problem i odzyskać pieniądze
Userlevel 6
Badge +4
Hey @Alexi.Alexi ! Sorry if I reply in English but Polish is not supported yet 😕 Please follow this thread for further info 😉
I Have cancelled my premium subscription but I'm still getting charged 9.99, why's this?
Userlevel 6
Badge +4
Hey @alanm1524 ! Please follow this topic for further info 😉
Hey @alanm1524 ! Please follow this topic for further info ;)
Im still getting charged every month but I'm.not subscribed?
Userlevel 7
Badge +6

Hey @alanm1524 ! Please follow this topic for further info ;)Im still getting charged every month but I'm.not subscribed?



Please speak to our support team here, they can have a look for you 😉

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