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Cancelled but still being charged


Why is my account taking money when I unsubsidised from deezer 2 weeks ago
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Best answer by Anja 7 November 2017, 17:15

Hi there, did you receive a confirmation for the cancellation from Deezer? If so was it sent to the email address your are logging in to Deezer with?
It is possible that you have a second Deezer account?

Pleas send the confirmation for the cancellation and the info about the email addresses to our CS Team here and I'm sure they'll be able to help 🙂

https://en.deezercommunity.com/get-started-14/tip-contacting-deezer-support-172

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Userlevel 7
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Hi there, did you receive a confirmation for the cancellation from Deezer? If so was it sent to the email address your are logging in to Deezer with?
It is possible that you have a second Deezer account?

Pleas send the confirmation for the cancellation and the info about the email addresses to our CS Team here and I'm sure they'll be able to help 🙂

https://en.deezercommunity.com/get-started-14/tip-contacting-deezer-support-172
My bank alerted me that my money have been deducted via Deezer. After I had earlier cancelled my subscription my invoice was last in October, now again deducted in November. Please I need a refund. Thanks
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Hi and welcome @Bassey.Ewa!

I checked your account and it was cancelled successfully. The last charge on this account was on the 7th October through your MasterCard.
Can you send us a message with more information regarding the payment so we can check our systems? Please avoid posting it here.
https://en.deezercommunity.com/your-account-and-subscription-5/contacting-deezer-support-172
Why am I still getting billed for my Deezer 9.99 I cancelled months ago have tried to cancel again and nothing to cancel please someone help or I shall take this further 😡
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Hi @Spud, we can't see any payments on your account. But you can send the confirmation from Itunes here and we're happy to check. ☺
I cancelled my subscription via iTunes back in October and have still been charged £9.99 a month for the subsequent months, despite the subscription no longer appearing on my apple account.
I want my money back and for this to stop.
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Hi @Ashley.Fox, you've subscribed directly to Deezer in September and didn't cancel that one. The address linked to that account is the aol one. If you're not sure, what email address that is, please contact us here and we can provide more details 🙂
Hi there,

I was subscribed to Deezer Premium, and cancelled my Premium account on the 08 November 2016. Today when I checked my credit card statement, I have discovered I have been charged for an entire year since then. On my Deezer app, if I go to my account settings, it shows that I have a free account, hence why I never realized I was still being charged. When I tried logging into the Deezer website now, using my phone, it says there is no account registered to that number. I then tried logging in with my email address, and have discovered that it still states that I have a premium account. I am very confused and disappointed, as I was under the impression I was on a free account, since that is what it stated on my account details. I would please like to be refunded for the last 12 months of subscription that I clearly cancelled. I am also annoyed that there seems to be no way of contacting the accounts department directly.

Kind regards,

Coralee
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Hi @Coralee, you've deleted one of your accounts but you haven't cancelled the subscription for the second account. I could see that you are already in touch with my colleagues from the Cs team. They'll be able to give you more details 🙂
What’s the number to call them to cancel the subscription?
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Hi @Wes.Seville we don't offer phone support but they will always get back to you via email 🙂
Hi I cancelled my subscription last month but still being charged £9.99 can you tell me why please
Userlevel 7
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Contacting Deezer support would be the best option to check what is the reason for the charge . Contact them via one of the following options :

https://en.deezercommunity.com/get-started-14/tip-contacting-deezer-support-172
I have cancelled my subscription, but they keep taking money out of my bank account. I hope you will be able to sort it out and put the money back. Thanks
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Hi @scottie1269 , you have 3 accounts with us with different emails. They are al very similar. The account you canceled is with the same email you registered yourself here, but you have another paid account that was not canceled. I will send your the details in a private message 😉
Userlevel 7
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Hi @Julie.Richards , you have two accounts with us and only one was canceled, the other one is still active, therefore the payments. Please see my private message with more details of this account 😉
Hi, I cancelled my deezer a couple of months ago, but just saw that I have been getting billed, also my account says I am not subscribed and there fore I am paying for nothing,?
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Please contact our support on this link with your payment method and the date and amounts of the latest charges and they'll look into this for you.
I am being charged when I have cancelled . I have confirmation emails of cancellation and would like a refund urgently. I cannot send you the emails on here so if message me on [removed to protect personal details] me I will reply with proof.
This urgent so please please reply quick.
I wish not to be charged for any membership yet Deezer continues making such charges. // I have to leve my account at 0.00 for no charges to take place. How can I unsuscribe from this charging list. I have Spotify not Deezer....
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Hi @Emma.Spencer , if you were still charged by Deezer, it means that you have another account with another email... As this a a private matter and we will need private information, I would like to ask you to contact our Support team here. 😉
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Hi @Juan Carlos López , please get in touch with our support team here and give them your payment details. They will be able to find the right account and have a look for you 😉
I subscribed too deezer with the 30 day trial free and after $9.99 every month. I subscribed in sept 2017 and cancelled in sept 2107. But somehow the cpu of deezer and its automated billing system kept charging my bank card for a period of 4 monrhs @ $9.99 a month for deezer premium+ services. Remember now i canceled my service in sept 2017 but deezer claims they have no record of this. So they excused the charges up too january 2018 and only claim too refund january 2018 after i had too re logg into to my active deezer account that was for 4 months in active just too recancel my subscription. Only then they claim too have said we wont charge you for january 2018 even though we allready did and as for the other 3 months we will let you have 3 months of service. "I said" of coarse i payed for those months and as you see i never used those months because there were no downloads or log ins or activity on my account until yesterday january 2nd 2018 after i realized there was a recurring charge from deezer for 4 months.
Please be very vwry careful, cause deezer thinks they can do what they want with customers and get away with it like taking your money. Even though there was no activity on my account because there cpu and service messed up and didnt cancel me. They wont refundbthe money for the charges. Furthermore too compensate for all the headaches,claimes,emails,reports,complaints,and phone calls i had to do they only offered too give me the service that i had allready payed for. Ha ha ha. Thats not compensation and professionalism. But they are a multi million $$$$ company that really doesnt care about you. So buyer beware!!!! Just look at this there are no phone numbers too call for problems everything is automated and i guess they dont think cpu make mistakes. But they do! The problem is we pay for it! Thats qhy there are no numbers too call.
Its ok i think the Better Business Bearue, Webmaster, Facebook, Google, etc will love too hear my situation. Since they "Deezer" is ignoring me and not com poppensating me, or refunding me my rightful amount of money that they really took. Attached are the files and proof.

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Hi @Steve.Montoya , please get in touch with our support team here 😉
I signed up to deezer and got a months free premium version I then cancelled it so I wouldn't be charged, my subscription status is telling me I'm using the free version now yet I have been monthly charged over the last 2 months of £9.99 each time. Why?

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