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Canceling Subscription from country without license


I have not used deezer for almost a year because they failed to obtain license in my country.

I, however, recently found out that I am still being charged for my membership.

To make matters worse, I can’t even cancel by subscription, since I cannot reach any of the settings when I log-in with my account.

How am I supposed to cancel my subscription for the service that I cannot use??

Does deezer expect me to pay for VPN service just so that I can cancel subscription.

The way Deezer have conducted business is very dissapointing.

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Best answer by Rob Igo 22 May 2020, 11:53

Hi @CALLEE 

 

please contact support here and they will be able to assist you

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Userlevel 7
Badge +5

Hi @CALLEE 

 

please contact support here and they will be able to assist you

Userlevel 6
Badge +3

Hello @CALLEE, very sorry about this, it’s not deliberate from our side :slight_frown: As @Rob Igo mentioned, get in touch with our support as soon as possible.

Have a nice weekend

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