Answered

Can't continue to use my subscription after iOS phone restore

  • 1 October 2021
  • 5 replies
  • 32 views

After phone factory reset, i restored my data on the same phone (latest iOS 14), input the same credentials on Deezer and link with my Apple credentials.

but existing subscription can not be linked, so i am still in free mode...

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Best answer by Jaime. 1 October 2021, 12:11

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5 replies

Userlevel 7
Badge +4

Hi @guytoo7 I am sorry to hear that.

Please get in touch with our Deezer Support Team and provide the information of your existing premium subscription and one of our agents will be able to help.
Thanks :)

I opened FB chat, had couple vague answers, going nowhere, stuck at the same point…

Thank you Deezer. Stop subscribing.

:disappointed_relieved:

Userlevel 7
Badge +4

I am sorry to hear that @guytoo7. Did you contact support via this form?: https://support.deezer.com/hc/en-gb/requests/new
 

Thanks Jaime. I am trying your recommendation, thank you very much. I keep you posted.

Feel so quiet at home lately !

Support team got on my case right away, and cleared my little problem in couple hours. Superb, very happy. Back on “track” !! Thank you very much.

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