Answered

can’t change password in deezer account email does not come through

  • 13 October 2021
  • 3 replies
  • 23 views

Can you help me change my password? The email does not come through? I have tried my spambox there is nothing there. If I don’t get help I am going to cancel my subscription cause there is others using my account!!

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Best answer by dee_dirk 13 October 2021, 19:44

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Userlevel 7
Badge +5

Hey @Merisa92 

Do you have access to the email address stored with deezer? So basically?

The code should arrive within a few seconds.

You are welcome to contact the support who will help you quickly:

https://support.deezer.com/hc/requests/new

I do have access to the emailaccount and its not coming. I haven’t received your email either, spam folder is also empty. 

Userlevel 4
Badge +1

Hello @Merisa92 

As @dee_dirk have mentioned, if you are not receiving your password reset link via email, please contact our Deezer Customer Care team; they will be able to help you.

Thanks :)

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