Answered

Can my family member login trough their own account and not mine

  • 15 November 2017
  • 8 replies
  • 603 views

Hi there,

My family member always need to login to my account and than switch to their account.
Is it possible that they login with their own password and user name..

Now my account is connected to several devices and I don't really own them.
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Best answer by Rob Igo 15 November 2017, 18:24

Hi @serzz

A family account is just that - for a family (people you trust) hence why they log in using your details and then switch profile to themselves.

Between your family members (6 in total) you can have 13 connected devices - these can be disconnected at any time via settings -> connected devices.
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8 replies

Userlevel 7
Badge +5
Hi @serzz

A family account is just that - for a family (people you trust) hence why they log in using your details and then switch profile to themselves.

Between your family members (6 in total) you can have 13 connected devices - these can be disconnected at any time via settings -> connected devices.
Hi @serzz

A family account is just that - for a family (people you trust) hence why they log in using your details and then switch profile to themselves.

Between your family members (6 in total) you can have 13 connected devices - these can be disconnected at any time via settings -> connected devices.


There is no logic in what you state.
The very essence in having several profiles rather than just one is in being able to log in each of them separatelly. If you loose this you loose the very idea of family account.
Let me have one simple example - let's imagine I have a child in my family to whom I want to grant the family account access to. In normal cases it would be totally normal and secure by him/her having a possibility to log in to her part independently. In your case I have to grant access to the whole Deezer account risking him/her to delete change anything there by accident. It is not about the trust but about people making mistakes.
If you do not know how to make it, please check what your competitors do - especially Spotify. This irritates me so much so I am seriously considering moving to Spotify, sorry.
Userlevel 7
Badge +5
Hi @artis.jane

I have an 8 year old on my profile and he knows he can do what he likes on his own profile just not to switch to anybody else's or it will be taken off him.

I understand your frustration - I will create an idea on here that the password should be entered every time a profile switch is requested (this would stop the child messing with anybody elses').
This is crazy! I would not have signed up to family if I had known it meant a shared login, what a silly system. Please cancel my upgrade.
Userlevel 7
Badge +1
This is crazy! I would not have signed up to family if I had known it meant a shared login, what a silly system. Please cancel my upgrade.

This link explains how to cancel your subscription.
Userlevel 2
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Hi @serzz

A family account is just that - for a family (people you trust) hence why they log in using your details and then switch profile to themselves.

Between your family members (6 in total) you can have 13 connected devices - these can be disconnected at any time via settings -> connected devices.


I can understand your position but in the side that when you cancel the subscription there is no “ logic” in that scheme I think. Spotify scheme is better than netflix and yours IMHO

Userlevel 7
Badge +5

Hi @Alblinux 

 

I believe that individual logins for family members is on the horizon (hopefully soon), watch this space ;) ;) :P 

Userlevel 6
Badge +3

Hello again @Alblinux, @Rob Igo is right, as I mentioned in my answer to your other comment, the individual logins for the Family subscription should arrive this summer. Obviously we will let you know about the exact release date in the Community, this is a feature many users have been waiting for.

Have a nice day!

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