Answered

Bad Buffering in HQ and Hifi Streaming after Upgrade to Deezer Premium Account

  • 20 May 2020
  • 1 reply
  • 40 views

Hello, 

 

i have a big Problem.

After switching to the Premium account each song in Hifi quality interrupted and loads the Buffering. I turned off and turned on the Router, even restarted the phone deleted the Deezer app and reinstalled but the problem persists not only with songs in audio flac but now it also does it with high quality. I would like to point out that it is not my problem to connect or phone because before the Upgrade everything worked perfectly. Mi internet is Fiberglas 146mg download, 26mega upload, ping 3ms-7ms, jitter 1ms-3ms, losless 0%. The Telephonhas the lastet Android Update only use in 5ghz only frquenzy other 2,4ghz the problem is same. 

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Best answer by Rob Igo 20 May 2020, 12:48

Hi @Alexander Frei 

 

Please do the following in the exact order:-
make sure you're connected to a wifi network
log out of Deezer
uninstall Deezer
clean your phone's cache
remove the SD card (if you have one)
turn off your phone
turn on your phone
reinstall Deezer
Log in to Deezer
open Deezer and download at least one album or playlist
reinsert the SD card (if you have one)

 

Let us know how you get on :) 

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Userlevel 7
Badge +5

Hi @Alexander Frei 

 

Please do the following in the exact order:-
make sure you're connected to a wifi network
log out of Deezer
uninstall Deezer
clean your phone's cache
remove the SD card (if you have one)
turn off your phone
turn on your phone
reinstall Deezer
Log in to Deezer
open Deezer and download at least one album or playlist
reinsert the SD card (if you have one)

 

Let us know how you get on :) 

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