Answered

Another device

  • 5 September 2019
  • 5 replies
  • 63 views

Experience similar to https://en.deezercommunity.com/features-44/another-device-60029 issue. Main and different family accounts every 2-3 days facing musing stop with this message. When i immediately continue it - it stops again. It can be like this for a minute. Looks like hack attack, dunno. I can see connected devices but there are no "recent IP-s" view so i can't be sure.

Can you please give some comment here? (tried to reset pass - issue still persists)

Thank you,
Regards.
Dan
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Best answer by Rafael. 6 September 2019, 12:32

Experience similar to https://en.deezercommunity.com/features-44/another-device-60029 issue. Main and different family accounts every 2-3 days facing musing stop with this message. When i immediately continue it - it stops again. It can be like this for a minute. Looks like hack attack, dunno. I can see connected devices but there are no "recent IP-s" view so i can't be sure.

Can you please give some comment here? (tried to reset pass - issue still persists)

Thank you,
Regards.
Dan



Hi Dan, please also change your Google password as it was linked to your Deezer account, also, make sure the other users are using their own account! Victor has not used his profile since 1st September, perhaps he's using yours by mistake? 🙂
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Experience similar to https://en.deezercommunity.com/features-44/another-device-60029 issue. Main and different family accounts every 2-3 days facing musing stop with this message. When i immediately continue it - it stops again. It can be like this for a minute. Looks like hack attack, dunno. I can see connected devices but there are no "recent IP-s" view so i can't be sure.

Can you please give some comment here? (tried to reset pass - issue still persists)

Thank you,
Regards.
Dan



Hi Dan, please also change your Google password as it was linked to your Deezer account, also, make sure the other users are using their own account! Victor has not used his profile since 1st September, perhaps he's using yours by mistake? 🙂
i'm having the same problem on my account
i have a Tim music premium account with only one user and I only have one device
ive changed my password and it didn't fix the problem
i can't even listen 3 songs without interruption
Userlevel 7
Badge +6
Hi there @davidsancha

Sorry that's happened. I've unlinked your devices, refreshed your cache and sent you a password reset email. Please try again after changing your password and reinstalling the app. And if it doesn't work, please contact our support team here 👍🏼
didnt work and I'm already waiting 2 days for the support
Userlevel 7
Badge +6
Thank you for your patience @davidsancha. We're investigating this issue, as it unfortunately affects other users as well.

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