Ads in paying version of Deezer


For a few days, I have ads in my playlist between songs. I have a family subscription (for 1 year), it has never happened before. I tried to sign out and log in again, it was fine for a few songs, then the first ad came, then after several songs, there is one ad after each song !

15 replies

Userlevel 7
Badge +6
Hi there, I'm so sorry about this! Some people reported the same and our devs are investigating this issue!
Hi Rafael, no problem as long as you're aware of it, and the dev team informed.
I've installed the latest version of the mobile app on my iphone 8, and it seems to work fine (no ad so far) ...
I have had the same problem for the last few days
Userlevel 7
Badge +5
matthewJcox1984 wrote:

I have had the same problem for the last few days



Does this happen only for certain content or randomly?
It seems to happen randomly but strangely I have only ever noticed it happening when playing Deezer through the car Bluetooth connection. It doesn't happen with playing my deezer account on my Sonos system
Userlevel 7
Badge +6
matthewJcox1984 wrote:

It seems to happen randomly but strangely I have only ever noticed it happening when playing Deezer through the car Bluetooth connection. It doesn't happen with playing my deezer account on my Sonos system



Please double check if your are logging using the same account as you use when connect to Sonos...
Definitely the same account.
Userlevel 7
Badge +6
matthewJcox1984 wrote:

Definitely the same account.



HI Matthew, after you posted some other users reported the same and our devs are investigating this issue! I'm sorry about that!
matthewJcox1984 wrote:

It seems to happen randomly but strangely I have only ever noticed it happening when playing Deezer through the car Bluetooth connection. It doesn't happen with playing my deezer account on my Sonos system


I have the same problem, is this solved or close to being solved??
Userlevel 7
Badge +6
Jweber wrote:

matthewJcox1984 wrote:

It seems to happen randomly but strangely I have only ever noticed it happening when playing Deezer through the car Bluetooth connection. It doesn't happen with playing my deezer account on my Sonos system


I have the same problem, is this solved or close to being solved??



Hi here, our devs are still working on this. I'm sorry for the waiting!!!
Hi, any update on when a fix will be available for this issue?
Userlevel 7
Badge +5
Hi @goudgey I could see that in the other topic you said you would try the suggested steps. Did they help?
@Flo.Deezer so far I’ve not had further issues, but it’s early days. I’ll report back
in a week or so.
Thanks
Same problem here. Family account randomly playing ads when playing through Bluetooth (car and AirPods) 😞
Userlevel 6
Badge +4
Hi there @Arnaldur

Could you please try logging out and logging back in again to see if it helps?

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