Solved

ad’s of waze


Very disappointing and annoying to view ads on the app when you pay 27 aed per month for the subscription.
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Best answer by Alessandra.Deezer 16 June 2019, 18:45

Hey @mahernehme ! I see you have the lasted versions for both Deezer and iOS. If you confirm that you receive the ad constantly and not only when you connect your iPhone to your car, please perform this troubleshooting and let me know if it helps:

- Open the Deezer app to clear the cache, click on the heart symbol (bottom of the page) > gear wheel > App > Clear All
- On the same page also click on “empty Smart Cache” and slide the blue button towards the middle of the line. (You need to have at least 1 GB of free space available on your device)

**Please keep in mind this will remove any downloaded songs on this device, but you can easily download them again afterwards, from your “My Music”.**

- Test if you can use Deezer normally again. If not, please try these steps:
- Delete the Deezer App
- Restart your phone
- Install Deezer again

In case the issue continues, please send me a screenshot of the app settings page and of the error you get and we will go from there 😉
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11 replies

Userlevel 5
Badge +2
Hey @mahernehme ! Thanks for reaching out 🙂 Can you give us further information, please? On what device does it happen? Do you get the ad when driving and connecting your mobile to your car via Bluetooth perhaps? Thanks! 🙂
It happens on my iphone i always have waze ad as a banner
Userlevel 5
Badge +2
Hey @mahernehme! thanks for the further info. So can you confirm you get a Waze ad constantly and not only when using Deezer in the car? What iPhone model and iOS version do you have?
Now its becoming funny when you throw generic answer... as if you dont know that you have waze ad appearing on ios
Userlevel 1
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Now its becoming funny when you throw generic answer... as if you dont know that you have waze ad appearing on ios
Show her a screenshot. I’m sure they’ll help.
Userlevel 5
Badge +2
@mahernehme Hey! In order to help out we need all info required I'm afraid, also what @Afiq NO Sawan suggests (thanks a lot!) would be very helpful 🙂
help me, can you remove the ad???????

i have xs max with ios 12.3.1 and running deezer 7.11.0
Userlevel 5
Badge +2
Hey @mahernehme ! I see you have the lasted versions for both Deezer and iOS. If you confirm that you receive the ad constantly and not only when you connect your iPhone to your car, please perform this troubleshooting and let me know if it helps:

- Open the Deezer app to clear the cache, click on the heart symbol (bottom of the page) > gear wheel > App > Clear All
- On the same page also click on “empty Smart Cache” and slide the blue button towards the middle of the line. (You need to have at least 1 GB of free space available on your device)

**Please keep in mind this will remove any downloaded songs on this device, but you can easily download them again afterwards, from your “My Music”.**

- Test if you can use Deezer normally again. If not, please try these steps:
- Delete the Deezer App
- Restart your phone
- Install Deezer again

In case the issue continues, please send me a screenshot of the app settings page and of the error you get and we will go from there 😉
Userlevel 1
Badge
Very disappointing and annoying to view ads on the app when you pay 27 aed per month for the subscription.
Its actually just for convenience when u connect your phone to your car. But i get it, there should at least have an option to turn it off.
Why will Waze not disappear after clicking the x every time I open the app. Also why am I getting ads when I pay for a service that states no ads when you subscribe!
Userlevel 7
Badge +5
Hey @Harley Watson

Please see the info above and let me know if it helps 😉

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